FAQ

Unfortunately it is inevitable that, with so many runners, some people will get injured in training for a race. What happens next depends on how you got your place and what race you are doing.

If you are using your 'own place' to run for CHSW (i.e. you obtained it directly from the organisers of that race) you simply need to let them know you can no longer take part. They will decide whether you can defer your place to the following year. We'd also appreciate it if you could let us know so we know how many runners to expect on the day.

If you have a guaranteed charity place, which you obtained by paying a registration fee with CHSW, then you must let us know as soon as possible if you are unable to take part in your event. We cannot automatically defer your place to next year's event, and all registration fees are non-refundable. 

Our overseas adventures are all run by tour operators on our behalf, as the tour operators have the experience, insurance and ATOL protection necessary to run these kinds of challenges. Therefore, registration fees should be sent directly to the appropriate tour operator when you complete your booking form. 

Please note also, that the terms and conditions of your booking are with the tour operator rather than with Children’s Hospice South West - we will only stipulate fundraising terms and conditions, and do not have any control over insurance, travel arrangements or anything else to do with the trip itself. If you would like more information about this, then just get in touch.

If you're attending one of our events in person you will receive a medal at the finish line.  

If you’re participating in the facebook Challenge and raise £50 or more, a medal will be sent to you in the post. 

It's not a race! The route will approximately take 1hour to 1.5 hours to complete. There will be front walking marshals that will set the pace but they must not be passed by any participants for strict health and safety reasons.

Moonlight Memory Walk Cornwall

This  year we have the addition of memory points along the route to stop and make a memory whilst remembering your loved ones. We anticipate the event to be finished by 9.30pm.

Moonlight Memory Walk Clevedon

We will have musical entertainment along the route, so please do take your time and enjoy the walk whilst remembering happy memories of your loved ones. We anticipate the event to be finished by 9.00pm.

Moonlight Memory Walk Devon

We will have music and memory points for you to enjoy as you walk the route. We anticipate you will finish by 9.30pm at the latest. 

Normally all volunteers must be over 18 with the exception of retail volunteers who must be 14 years or over.

You receive entry into the event village, the 5k course a Colour Craze medal and a colourful treat! 

Yes – Please email Kate if you would like to help with this 

Times will be confirmed leading up to event day. 

Yes! You can buy our selection of Christmas cards, calendars and diaries in our online shop.

Christmas cards and goods are also sold in all of our shops and in our Hospice reception areas.

Winners will be notified within 1 week of the draw date by telephone first, followed by email, where their details will be verified. Once verified a cheque is sent by post. Winning ticket numbers are also published on the CHSW website.

No you don't.  We'll take your word for it. However, if you want to show your supporters you have completed your chosen distance, we recommend you download Strava and link this to your Just Giving page or social media.  This can also help increase your fundraising.   

Yes of course! If you are in any doubt as to whether the route will be suitable, please do get in touch. A named carer can also assist a disabled entrant for free, please call your local fundraising office to register their details. 

Charlton Farm 

The route is fully accessible for wheelchairs and pushchairs, although there are slight inclines on the route, and two or three small speedbumps. 

We understand that you may want to leave a gift to a project close to your heart - and you're entitled to do this. However, we encourage gifts left to us to be unrestricted. We're then free to use the money where it is most needed at the time.

We recommend bringing a towel or change in clothing to protect the inside of your car as interior fabric can potentially stain light fabrics.

To be safe, bring a spare plastic bag to place clothes worn during the run inside.  

CHSW cannot be held responsible for any damage or paint getting on participants vehicles, public transport or private property. 

Yes, we can update your details, please contact us.

Yes, you can. You can give make a donation online.

You can also call us on 01271 325 270 to donate using a credit or debit card.

Between April 2022 and March 2023, an average of 56p in every £1 went directly to fund care for children, young people and families. 9p was used to fund prizes and 35p covered the cost of running the lottery and the recruitment of new players.

Yes, of course! the course is flat and on a solid surface. Carers can take part for free.  Please contact us on 01726 871 800 if you require someone to push you in a wheelchair

You can stop or change your donation at any time by informing your payroll department. If you're stopping your donation, it would be great if you could let us know too. 

If you change employer, you will need to check whether your new employer runs a Payroll Giving scheme.

In the UK, inheritance tax is currently paid to the government at a rate of 40% if your estate is worth more than £325,000. However, the rate might be reduced to 36% if 10% or more of your estate is left to charity.

Most gifts left to Children's Hospice South West are exempt from inheritance tax because we are a charity. You can find out more by contacting HMRC or a solicitor.

If you cannot complete your run on any of these dates, complete it on any other day following this week and let us know when you have completed it!  

Yes, absolutely! We needs lots of volunteers to make the event safe and fun.

• For volunteering enquiries at Rainbow Run Cornwall email Kiley by 23rd May 2024

CHSW operates a Sibling Service at each hospice, providing dedicated support and care to the brothers and sisters of life-limited children.

During family stays, the siblings can spend as much or as little time as needed with a devoted sibling team. Contact is maintained with the siblings during their time at the hospice, between visits with newsletters, emails and days out and after their brother or sister’s death, for as long as they need.

You can create a free online fundraising page, personalise it with a photo and share it with friends and family by message, email or on social media. They can donate quickly and securely online with a credit or debit card. Create your page now at JustGiving and save yourself the hassle of collecting the money! We will also supply you with a sponsor form so you can do it the old fashioned way!

You can flag a comment by clicking the flag link to the far right of a comment. This will flag a moderator and let them know that it needs attention. Flagging a comment is only counted once per person; you won't need to do it multiple times. Generally, comments should be flagged for: spamming or attacking other commenters personally. Generally, comments should not be flagged for disagreeing with the content or disputing with other commenters.

After signing-in on the day, you will be  taken over as a group to go through an abseil demo - a chance for you to have a go on a grass slope first and have a few practices with an instructor on hand who provides coaching and helps deal with any questions that you might have. So there is no need to worry about previous experience. Even if you let go of the abseil rope during the abseil an instructor at the top will have you on a separate safety rope so you are completely safe throughout your challenge.

There will be around five staff on the day to help you with your abseil including an instructor half way down the abseil to encourage you down and to take action shot photos of you and another instructor at the bottom of the abseil as a friendly face to greet and help you sort out your kit.

You are very well looked after throughout the event and there is plenty of time to have practice abseiling and enjoy the wonderful grounds in which the event is staged.

The Incredible Hike As You Like is a virtual event where you can complete a hiking challenge of your choice, whilst raising smiles for children and families that are supported by our three hospices.

Whether you are looking for a scenic stroll with beautiful views, or a challenge like no other, hiking in the South West provides a wonderfully dramatic and stunning backdrop.
You may not need to venture very far to find your nearest green (or blue) space, so step outside your front door, head for your local park, canal, lake or coast.

To inspire you, we have put together 30 “Incredible Hike as you Like” ideas…. 30 beautiful routes across the South West, to celebrate our 30th year. Choose one, or take on all 30, its entirely up to you.

View our 30 hike ideas

 

Absolutely!  Perhaps you could get your boss on board, or ask if your workplace could match the amount of money you raise.

If you are taking part with your school or swimming group,  please ask everyone to register online and include your school name within the group.  

If you set up an online fundraising page, your donors will be prompted to fill in the Gift Aid details on their individual donation.

Please encourage your sponsors to complete their last name, initial and full address on your sponsorship form if they would like their donation to be Gift Aided.

We have a team of fundraisers here at CHSW  who are on hand to offer you any ideas and advice you may need. Our first tip would be to set up an online fundraising page on Virgin Money Giving, and then to investigate whether your company or any local businesses will be able to support you.

We ask all participants to aim to raise £50. The money raised from Moonlight Memory walk will help support more than 550 families currently being cared for at our 3 hospices.

Moonlight Memory Walk Cornwall

Set up your JustGiving

Add a dedication

Moonlight Memory Walk Clevedon

Set up your JustGiving

Add a dedication

Moonlight Memory Walk Devon

Set up your JustGiving

Add a dedication

Many people support CHSW for lots of different reasons.  If you would like to share your story/experiences we would love to hear from you.  If you have any photos or news, then you can always post them straight onto our Facebook page to help inspire other supporters.

Children's Hospice South West can only directly claim back at the basic rate but please complete and return the declaration.

As a higher rate taxpayer, if you declare your donations on your tax return, you can claim a rebate based on the difference between the higher rate and the basic rate when you fill in your self-assessment form.

The London Marathon is one of the most popular events in the UK and there is a huge demand for places. We aim to allocate our London Marathon charity places as fairly as possible however we only have a very limited number of places available and unfortunately we are not able to guarantee a place to everyone who applies. To give yourself the best possible chance of getting a Team CHSW charity place, please sign up here and give us as much information as you can about why you would like to run for us, how much you realistically think you can fundraise and how you plan to do so.  

Yes - we promote the events run by our preferred tour operators. Those tour operators will run several events a year, according to their own schedules. However, if you cannot make the dates they have on offer, we could look at an alternative tour operator for you so that you can still do your dream challenge - just get in touch with us and we will try our best to find a suitable event date for you. 

If you're attending one of our events in person you will receive a medal at the finish line.  

If you’re participating in the facebook Challenge and raise £50 or more, a medal will be sent to you in the post. 

Donate online

Moonlight Memory Walk Cornwall

• By Post: Send your sponsor forms along with a cheque to Little Harbour, Porthpean Road, Porthpean, PL26 6AZ
• Add it to your JustGiving page: if you have set up a JustGiving page, the money is automatically transferred to CHSW. You can also add any offline sponsorship to your online page.
• Bring it with you on the night: hand in your sponsor forms, cash and cheque by placing it in a sealed envelope that has your name and walker number clerly written on the front and hand it at registration. 

Moonlight Memory Walk Clevedon

• By Post: Send your sponsor forms along with a cheque to Charlton Farm, Charlton Drive, Wraxall, North Somerset, BS41 1PE 
• Add it to your JustGiving page: if you have set up a JustGiving page, the money is automatically transferred to CHSW. You can also add any offline sponsorship to your online page.
• Bring it with you on the night: hand in your sponsor forms, cash and cheque by placing it in a sealed envelope that has your name and walker number clearly written on the front and hand it at registration. 

Moonlight Memory Walk Devon

• By Post: Send your sponsor forms along with a cheque to Little Bridge House, Redlands Road, Fremington, Barnstaple EX31 2PZ
• Add it to your JustGiving page: if you have set up a JustGiving page, the money is automatically transferred to CHSW. You can also add any offline sponsorship to your online page.
• Bring it with you on the night: hand in your sponsor forms, cash and cheque by placing it in a sealed envelope that has your name and walker number clearly written on the front and hand it at registration. 

Our hospice teams have engaging and challenging activities for corporate teams. If you're interested in volunteering in a group as part of your company's corporate social responsibility programme, please contact your local corporate fundraiser or complete our enquiry form.

The event village will open at 9.30am. Your wave time will be allocated by the order participants register for the event on our website. For health and safety, we will not have more than 500 participants per wave. The first wave will be 11.00am, the second wave will be at 12.00 noon and the third wave at 1.00pm depending on demand. Your start time will be confirmed when we send your fundraising pack. 

Please turn up one hour before your start time to register, be a part of the event village and enjoy the warm up. 

No it's not essential. We would love it if you could raise money for Children's Hospice South West but we also understand you may already have a charity you would like to support. 

Find out how your fundraising can help CHSW here.

We take all major debit and credit cards except American Express, and online orders can also use PayPal.

The purchaser's name and full address. If you buy tickets for someone else (over 18 years old), you can add their details during the process. It's useful to add a daytime phone number and email address too, as we try to contact winners by telephone first, followed by email.

If you can't complete your run on these dates, you're welcome to do it either the week before or even the week after the 11 December. Let us know when you've completed it. For your photos to be included in the virtual competitions they must be added by the evening of Sunday 12 December. 

After signing up you will be sent a confirmation email with details of all your registrants.  At a later date, if you’ve registered for the Charlton Farm or Eden Project event, you’ll receive your fundraising pack in the post. This will contain your runner number and all the information you will need for the event.  

We also like to keep in touch via email and phone fundraising hints and tips and occasionally any last-minute information changes such as route changes. Please provide a valid email address when signing up. 

You can choose to leave us a collection or a specific object for us to sell and use the proceeds to support our work. 

If you would like to leave a collection or a specific object to us, please do get in touch to let us know and we can talk about the options available. 

You'll leave the Colour Craze looking very colourful, and we recommend a few showers to rinse off the paint. If you have stubborn colours in your hair washing up liquid works a treat to rid the colours. If your hair is very light, or colour treated, you may wish to wear a hat or headscarf to minimise the paint contact. 

Yes, the RUN Barnstaple races have a Certificate of Course Accuracy and the race holds an ARC event licence. 

Please email enquiries@chsw.org.uk or call us on 01271 325 270.  Tell us your name and the time, date and value of your donation, and we’ll be able to help. 

The cost of each Raise a smile Lottery ticket is £1. Tickets may be purchased on a regular play basis or a one-off play basis. There is a maximum purchase of five (5) ticket numbers per weekly draw. One-off play tickets purchased after Thursday 5pm will be entered in the following week's draw. You can join online here.

You can bring your sponsorship on the day, pay it in via our online donation form or send a cheque with your sponsorship forms to our hospice:  

Little Harbour, Porthpean Road, Porthpean, St Austell, PL26 6AZ  

We're sorry you're not happy with the level of service you've received. 

As a member of the Fundraising Regulator, we always aim to provide the highest level of customer service to all of our supporters. 

We'd really like the opportunity to put things right. So here's what to do if you have a complaint about fundraising.

Rainbow Run is a 5k fun run event with a difference! There’s no prizes for being the first to cross the finish line, this event is all about making memories with your friends and family whilst raising money for Children's Hospice South West.  
   
Along the route you can walk, jog, run or even skip your way through paint stations where marshals will shower you with bright powder paints. Creating the most amazing, vivid colour explosion you'll ever see so when you finish you'll be well and truly rainbowed!  

You'll find the links to the pre-recorded warm-up on our Be Incredible Facebook group. Please join the page to upload your photos and videos to enter our competitions too! But let us know if you don't have access to Facebook and we'll send you the links.  

Car parking is available on-site at RAF St Mawgan. As space is limited please car share with friends and family that are taking part. 

As all teenagers wish to be independent, the hospice also holds teenage focused weekends, giving them the opportunity to come and stay without their families. 

Three different weekends are arranged each year, plus one sensory teenage week. The weekends are often themed to suit varied interests including pamper days, cars and games.

It gives the teenagers the chance to socialise with others and time to talk about their experiences.

A full kit list and advice on what else you should bring is available here.

No. In most instances your comments should appear on the site shortly after you submit the comment. As part of the moderation process certain words are prohibited and will result in a comment being flagged for review prior to appearing on the site. The use of hyperlinks will also result in a comment being flagged for review prior to appearing on the site. In addition, if a comment is flagged by the community it may be removed from the site. CHSW reserves the right to remove any comment at anytime.

Canonteign Falls is a tough abseil and you will need to be fit and reasonably confident on your feet to be able to get to the top of the abseil and climb over the fence at the top. If you have any doubt in your ability to take part in the abseil please discuss this with your event organisers.

Being able to walk quickly up a flight of stairs, jump a foot off the ground and climb over obstacles such as fences unaided, would be a good example of mobility needed. If you are in any doubt about your fitness / mobility to participate in abseil event you have chosen, please consult the abseil organisers first and then your doctor if needed.

Yes please. We would like you to let us know that you (and any members of your family / group) are taking part so we know how many of you wonderful people are supporting CHSW, ensure you receive information relative to the event and support with your fundraising.
 
 

That's no problem.  Your guests can donation straight to the Cook Eat Give donation page [insert link].  Please remind them to add your name as the event host and leave their comments about your meal.  

Just email Hollie and she will help you with any questions you have!  

We aren’t able to promote events before they’ve happened – but we do use our social media platforms to celebrate fundraising successes.

Spreading the word about your fundraising is much more successful when it comes from you, so we’ve created a handy guide to using social media to help you, click here for more details.

If you cannot raise the money in time, we will ask you to make up the costs yourself in order to take part in the event. If this is not possible, we will offer you the opportunity to join another challenge in the future, giving you longer to keep fundraising. If you do have to cancel from the event, we will refund your sponsorship to your donors directly, if requested by them.

Please note that cancellation charges do apply if cancelling within eight weeks of departure date, (although travel insurance may cover cancellation costs, depending on the circumstance).

Moonlight Memory Walk Cornwall

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Cornwall dedication page. 

Moonlight Memory Walk Clevedon

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Clevedon dedication page.

Moonlight Memory Walk Devon

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Devon dedication page.

If you are organising a fundraising event for Children’s Hospice South West we will include details of your event in our supporters calendar.  Email details of your event to website@chsw.org.uk.

If you pay a lower rate (10 per cent or 20 per cent), Children's Hospice South West can still claim back 25p for each £1 you donate, provided you pay enough tax to cover the claim in the tax year you make the gift(s).

We ask that you pay in your full fundraising amount within one month of your event.

Please let us know if you are not going to be able to pay in your money on time for any reason.

The cost of each CHSW Raffle ticket is £1. Each ticket has a unique number. There is a minimum purchase of 5 tickets and a maximum of 200 tickets per CHSW Raffle. 

If you're taking part with colleagues from your workplace, please sign up using the online registration form and include your company name within the group. You will need to sign up each member of your work colleagues individually for health and safety reasons if taking part in one of our physical events.   

Of course! This event had in previous years been a women-only event, however for the last few years everyone is invited to join us and this will remain for all future memory walks so everyone has the opportunity to celebrate the memories they have of their loved ones.  

The event is open to anyone over the age of 12. 

Volunteering with Children's Hospice South West is a great way to:

• boost your CV
• learn new skills and put existing talents to use
• get involved in your local community
• make a difference to someone's quality of life
• increase your confidence and self-esteem
• meet new people

We’ll do our best to let you get involved as much as you'd like, and hope you have fun along the way!

Should you need to change your start time please email Kiley and we will see what we can do! 

Please note, we will only open the next start time wave depending on demand, so should you wish to join a later start time please check with us that there is a race at that time before turning up. 

No. Please contact us if your query concerns a guide dog.

We would always advise that you order using credit/debit card or Paypal via our secure website, as prices and stock availability may change in the time it takes for us to receive and clear funds from your cheque. If cheque or postal order is your only method of payment however we would be delighted to accept your order.

Please ensure order requests contain your full name, delivery address and a contact telephone number in case there are any problems fulfilling your order, and send this along with a cheque made payable to Children's Hospice South West to the following address:  CHSW, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ.

The current selling price of items will be applied to your order based on the date payment is received.

Unfortunately we cannot claim Gift Aid on funds raised through the raffle, but if you choose to make a donation with your ticket purchase, we can claim Gift Aid on that.

You need to join the Santas on the Run Facebook Group! 

If you want to warm up, please watch one of our pre-recorded festive warm ups – there will be links in the Facebook Group over the weekend and you'll be able to find them on our website.

When you get back from your run there will also be a special story being read by our resident elf that you and your children can watch by clicking on the link on the event page.

Go back to Santas on the Run

Payroll giving is a tax efficient and easy way to support us. You choose the amount you'd like to donate and then each payday, your gift will be deducted automatically from your gross salary (after National Insurance but before tax).  This means the tax you would have paid on your donation is also given to Children's Hospice South West.

It’s very easy to arrange. Email your local corporate fundraiser and we'll make sure that your company operates a scheme that allows you to give to us straight from your pay. We can then notify your Payroll Department that you would like to set up a regular donation to us in this way.

If your company does not operate the scheme, then we will contact you to let you know. We can help suggest to them to get one set up.

We will provide any training that is necessary.

Entry fees are non-refundable or transferable. Should CHSW have cause to cancel the event, participants will be notified and a refund of registration fee offered – or you'll be offered a place in an alternative CHSW event. 

We do have a plan to keep the fun going in the event of rain but should the event need to be re-scheduled due to heavy wind/rain your registration fee will be transferred to the new date. You can request a refund of your registration fee if the new date is not convenient for you. 

As your sponsorship is paying towards the charity-funded skydive, you will need to be transparent with your donors. We are unable to claim Gift Aid on the first £400 raised towards your skydive. Therefore, to make things simple we advise the following:

• When setting up your online fundraising page please do not allow Gift Aid to be claimed

• Do not allow donors on your sponsorship form to tick the Gift Aid box

• Add this clear statement to your online giving page and sponsorship form: £200 of the sponsorship raised will be funding the Skydive and the remaining sponsorship will support care at Children’s Hospice South West.

You can set up a regular gift online.  If you have any problems please call us on 01271 325 270.

A computerised randomly selected weekly draw takes place every Friday. Should the Friday fall on a bank holiday, the draw will be run  the day before or the next working day.

Yes.  Please bring your coin collection cards and sponsorship in an envelope with your name and runner numbers written on the front. Please hand this in at participant sign in. 

We're sorry you're not happy with the level of service you've received. 

As a member of the Fundraising Regulator, we always aim to provide the highest level of customer service to all of our supporters. 

We'd really like the opportunity to put things right. So here's what to do if you have a complaint about fundraising.

Not at all, you can walk or run the 5K route as it is not about speed but more about having as much fun as possible! The race is not timed, so the more competitive Rainbow Runners amongst you should self-time for anyone desiring a personal best. 

Santas on the Run is a fun 2k run, walk, or jog at either the Eden Project in Cornwall and Charlton Farm in North Somerset or alternatively you can choose to create your own route and take part virtually in our Facebook Challenge. This year we will not be providing Santa suits but we are letting you decide if you want to twinkle in tinsel, rock it like Rudolph or sleigh it like Santa - dress up in your festive gear and complete a challenge of your choice all whilst raising seasonal smiles for children and families that are supported by our three hospices.

Please ensure you know where Cantonteign Falls is located. The address is: Christow, Exeter, EX6 7RH. Please be aware that Sat Navs have been known to direct people to the wrong destination with the post code.

You have the option to stay with your child or the opportunity to leave your child at the hospice whilst going away for a break.

Your luggage will be transferred between each hotel across the 3 days. We ask you bring no more than 1 overnight bag and 1 day bay. You will be provided with luggage labels for each. 

Read our comments policy.

Yes, as long as you are all registered to do the abseil on the same date.  Please state your preferred abseil times when you register and we will try our very best to get you abseiling in the same group.

As registration is free we will be sending a medal to each person in your group who raise the suggested minimum sponsorship of £30. Please ensure you register every member of your family / group to avoid disappointment.

No! Anyone can take part, because you are completing the event in your own time, at your own pace, on your own terms.

Yes! We have specially trained volunteer speakers who give talks and assemblies about the work that we do. You can request a speaker by contacting your local community fundraising team.

Availability of speakers varies, so please do get in touch at least three weeks before your event so we can do our best to send someone along. If there’s no one available to attend we can send films about our work instead.

Explain to potential supporters that you are taking part in a challenge (similar to a marathon or any other sponsored event) and that it will require dedication, commitment and training to raise money and to complete the trip.  The more you talk about the charity, the more they will realise how important your hard work is. You could always choose to pay towards the costs of the event yourself, so you can reassure your sponsors that 100% of their donation will benefit Children’s Hospice South West.

At the Clevedon and Cornwall events, you will receive a medal as you cross the finish line.

You cannot change the logo in any way and you must ensure that you represent CHSW correctly. Commercial organisations are not permitted to use the CHSW name or logo without our prior written consent.  Please contact your local community fundraiser in the first instance. 

If you pay a lower rate (10 per cent or 20 per cent), Children's Hospice South West can still claim back 25p for each £1 you donate, provided you pay enough tax to cover the claim in the tax year you make the gift(s).

We ask that you pay in your full fundraising amount within one month of your event.

Please let us know if you are not going to be able to pay in your money on time for any reason.

Ticket numbers are drawn randomly on the date of the draw, once a ticket is drawn it is removed from the draw, therefore it is not possible for one number to win more than one prize. Prizes are allocated in the order of the tickets drawn from first prize to third prize. .