FAQ

At the finish line we will have cleaning stations with soft brushes so that you can give yourself a good dusting off to remove most of the powder. You won’t be 100% clean but you will be able to remove most of the paint.

We recommend that you leave a towel in your car to cover your seat or spare clothes to put on top of your running gear to ensure you get as little paint as possible on your seat.

CHSW cannot be held responsible for any damage or paint getting on participants vehicles, public transport or private property.

If attending our Cornwall or Clevedon events, you need to remember to bring your walker number and “I am walking in memory of…” sign along with your decorated candle bag to hand in to our memory team.

If you are attending our Devon event, you will collect your candle bag and walker number on the night.

We also recommend you bring a torch and mobile phone. 

Yes, of course! the course is flat and on a solid surface. Carers can take part for free.  Please contact us on 01726 871 800 if you require someone to push you in a wheelchair

If you cannot complete your run on any of these dates, complete it on any other day following this week and let us know when you have completed it!  

We welcome referrals from family members whose child has been diagnosed with a life-limiting condition, or professionals. With your families permission we will then contact your professional support team (GP, consultants, key workers etc) to gather up-to-date information about your child's current needs and likely future prognosis. To make a referral please contact us.

We deliver to mainland UK and BPFO only.

I love the outdoors and grew up playing in the country side so for me setting up an outdoor company just seemed right. My favourite moments include being featured on BBC's 'Coast' program climbing and presenting. Another great achievement was launching the Geneva Motor Show for Jaguar/Land Rover in 2014, a very exciting project. There is more information about what I do on my website at DaveTalbot.net.

Your first Payroll Giving contribution is made on your next pay day. However, if you are signing up towards the end of the month – after your employer’s payroll has been processed – your first contribution will be made the following pay day.

Yes, we can.  Everytime we sell something that you have donated we can raise 25% more from the government through Gift Aid - at no extra cost to you.

You can create a free online fundraising page, personalise it with a photo and share it with friends and family by message, email or on social media. They can donate quickly and securely online with a credit or debit card. Create your page now at JustGiving and save yourself the hassle of collecting the money! We will also supply you with a sponsor form so you can do it the old fashioned way!

The Incredible Hike As You Like is a virtual event where you can complete a hiking challenge of your choice, whilst raising smiles for children and families that are supported by our three hospices.

Whether you are looking for a scenic stroll with beautiful views, or a challenge like no other, hiking in the South West provides a wonderfully dramatic and stunning backdrop.
You may not need to venture very far to find your nearest green (or blue) space, so step outside your front door, head for your local park, canal, lake or coast.

To inspire you, we have put together 30 “Incredible Hike as you Like” ideas…. 30 beautiful routes across the South West, to celebrate our 30th year. Choose one, or take on all 30, its entirely up to you.

View our 30 hike ideas

 

Yes! You can read our most recent Annual Report and Impact Review, which is accessible in our Publications section.

Group sizes range from 12 – 30 depending on the challenge. You will come across a wide mix of people on an event like this, and you are likely to make some life-long friends. All ages take part and from all backgrounds.

Absolutely. Getting your company involved in fundraising is a brilliant way to motivate your workforce as staff members across all levels can work towards a common positive goal. CHSW runs a very successful Charity of the Year (COTY) programme, as well as a Give as You Earn scheme. 

Only the Children's Hospice South West and HM Revenue and Customs. We will not share it with anyone else.

If you are taking part with your school or swimming group,  please ask everyone to register online and include your school name within the group.  

We ask all participants to aim to raise £50. The money raised from Moonlight Memory walk will help support more than 550 families currently being cared for at our 3 hospices.

Moonlight Memory Walk Cornwall

Set up your JustGiving

Add a dedication

Moonlight Memory Walk Clevedon

Set up your JustGiving

Add a dedication

Moonlight Memory Walk Devon

Set up your JustGiving

Add a dedication

Santas on the Run North Somerset

Santas on the Run Eden Project

There is parking in the main car park so please leave enough time to walk down to The Gallery ahead of your wave time. Please car share where possible to reduce congestion and allow enough time to get from the car park to the event village in the venue.

BeGambleAware® is administered and funded by an independent charity GambleAware®, it provides confidential support and counselling to people aged 18 years or over affected by gambling. Visit BeGambleAware® or telephone 0808 8020 133 (local call rate from the UK).

Yes you can!  Just take a look at our YouTube channel where you'll find lots of short films to help you highlight and promote our work and your fundraising.

Volunteers are covered by CHSW's insurance policy while engaged in any work on behalf of CHSW.

If you're attending one of our events in person you will receive a medal at the finish line.  

If you’re participating in the facebook Challenge and raise £50 or more, a medal will be sent to you in the post. 

You receive entry into the event village, the 5k course a Colour Craze medal and a colourful treat! 

Unfortunately we cannot claim Gift Aid on funds raised through the lottery.

Absolutely! If it’s a staff fundraiser you’re planning, register your event and have a look at our fundraising ideas page for inspiration!

If your company would like to get involved in other ways or you would like to donate a percentage of sales of a product towards our work, get in touch with Corporate Fundraising Team.

Not necessarily, this will depend on what your criminal record is for and the role you are applying for. We reserve the right to make a decision on a case by case basis.

You can find Children’s Hospice South West on virginmoneygiving.com. Check out our tips on setting up your online fundraising page.

No you don't.  We'll take your word for it. However, if you want to show your supporters you have completed your chosen distance, we recommend you download Strava and link this to your Just Giving page or social media.  This can also help increase your fundraising.   

To change your marathon entry type please call 01271 325 270 before Friday 15 September. 

For those changing from the half marathon to the full, there will be an admin fee of £5, payment to be made over the phone.  

We cannot accept any transfers after Friday 15 September. 

We recommend bringing a towel or change in clothing to protect the inside of your car as interior fabric can potentially stain light fabrics.

To be safe, bring a spare plastic bag to place clothes worn during the run inside.  

CHSW cannot be held responsible for any damage or paint getting on participants vehicles, public transport or private property. 

Most referrals come from health or social care professionals, but anyone can refer a child or young person.

We ask that you pay in your full fundraising amount within one month of your event.

Please let us know if you are not going to be able to pay in your money on time for any reason.

You should have received an email confirmation when you registered. If you haven’t received this, please email our events team or contact your local community fundraiser as your email address might have been entered incorrectly. Please also check your junk mail, as sometimes automated emails may filter into this mail box.

You will leave Rainbow Run looking very colourful, and we recommend a few showers to rinse off the paint. If you have stubborn colours in your hair washing up liquid works a treat to rid the colours. If your hair is very light, or colour treated, you may wish to wear a hat or headscarf to minimise the paint contact.

Unfortunately there are no facilities and we cannot accept liability for anything you leave behind. Please bring only what you need and are able to carry for the night.

You can bring your sponsorship on the day, pay it in via our online donation form or send a cheque with your sponsorship forms to our hospice:  

Little Harbour, Porthpean Road, Porthpean, St Austell, PL26 6AZ  

You'll find the links to the pre-recorded warm-up on our Be Incredible Facebook group. Please join the page to upload your photos and videos to enter our competitions too! But let us know if you don't have access to Facebook and we'll send you the links.  

As we are registered with the Fundraising Regulator, CHSW is committed to the highest standards of fundraising practice and ensure our activities are open and fair, honest and legal.  Read our Fundraising Promise

Find out how to contact us with comments or complaints.

If you receive an error message that your credit or debit card has been declined - but you are sure your details are all correct - then please contact the bank that issued the card to you to find out why.

It is worth checking if any of the following apply, as these can prevent payments going through:

• The billing address for your bank may differ to the one that you are entering on the billing address page.
• Your card may not have enough credit available to cover the payment.
• Your card may have a block on internet/phone orders, or on payments to charity.
• Your card may have reached its daily transaction limit.
• Your card may have been flagged for additional authorisation.
• If your card was recently issued, it may not have been activated yet.

You will need to be 18 years at the time of the event to be able to take part.

Payroll Giving is taken straight from your gross (pre-tax) pay so there is no need for us to claim any tax back through Gift Aid, which saves us additional admin costs. If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation.

You pay these taxes if:

•     Income Tax is taken from your wages or salary before you receive your pay
•     you pay tax after filling in a self-assessment form each year
•     you have any taxable savings (in a Building Society, for instance), or a pension plan, or investment income
•     you have paid any Capital Gains Tax, on the sale of a property or some shares, for example.

Inheritance Tax, Council Tax and VAT do not count as Income or Capital Gains Tax.

A full kit list and advice on what else you should bring is available here.

Yes please. We would like you to let us know that you (and any members of your family / group) are taking part so we know how many of you wonderful people are supporting CHSW, ensure you receive information relative to the event and support with your fundraising.
 
 

Gift Aid only applies to personal donations, so your company donation will not be eligible. For a charity to benefit from the tax on a company donation, the donation should be paid gross (without deducting Income Tax). The company can then claim tax relief when calculating its profits for Corporation Tax. For further information, please contact your Tax Office or accountants

Required fitness levels depend on the trip you are taking part in and your current level of fitness. These trips are not targeted at experienced trekkers, so we will have people of all abilities on the event. We do advise that everyone should train for the event, as the fitter you are, the more you will enjoy yourself. We also advise people to go at their own pace on the event – it is not a race, and the idea is to enjoy yourself.

Absolutely. Getting your company involved in fundraising is a brilliant way to motivate your workforce as staff members across all levels can work towards a common positive goal. CHSW runs a very successful Charity of the Year (COTY) programme, as well as a Give as You Earn scheme. 

Please let us know by contacting us in one of the following ways:

Email: enquiries@chsw.org.uk
Telephone: 01271 325 270 (Monday to Thursday, 9.00am to 5.00pm, Friday, 9.00am to 5.00pm)
Write to us at: Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ

Just email Hollie and she will help you with any questions you have!  

Moonlight Memory Walk Cornwall

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Cornwall dedication page. 

Moonlight Memory Walk Clevedon

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Clevedon dedication page.

Moonlight Memory Walk Devon

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Devon dedication page.

Unfortunately dogs are not able to take part this year due to limited space in the event village and low lighting which may result in leads becoming a trip hazard.

Moonlight Memory Walk Clevedon

If you have an assisstance dog that you will be beinging to the event, please call Charlton Farm office on 01275 866 600 to let us know. 

It is important the Raise a simle Lottery and CHSW Raffle are a fun way to support Children's Hospice South West, but that they never have a detrimental effect. CHSW is committed to ensuring the Lottery and Raffle are operated in a secure, fair and socially responsible way. For more information please read our Social responsibility in gambling Guide.

You can download a sponsor form from our fundraising tools page.

If you die without a Will in England or Wales the law will decide who gets what. If you have no living family members, all your property and possessions will go to the Crown.

If you're attending one of our events in person you will receive a medal at the finish line.  

If you’re participating in the facebook Challenge and raise £50 or more, a medal will be sent to you in the post. 

The event village will open at 9.30am. Your wave time will be allocated by the order participants register for the event on our website. For health and safety, we will not have more than 500 participants per wave. The first wave will be 11.00am, the second wave will be at 12.00 noon and the third wave at 1.00pm depending on demand. Your start time will be confirmed when we send your fundraising pack. 

Please turn up one hour before your start time to register, be a part of the event village and enjoy the warm up. 

Based on the 2022/2023 financial year, the odds of winning the guaranteed weekly 1st prize of £1,000 is 1 in 16,629. The chances of winning any of the other 14 prizes is 1 in 1,187.

You will need a licence from your local authority for an event that includes any of the following activites:

• provision of food and drink
• extended hours
• collecting money or selling goods in a public place
• sale of alcohol

For more help and advice please contact your local community fundraising team.

Yes, we welcome volunteer expertise and ask that you complete our enquiry form with a brief description of your professional background. 

There are plenty of ways you can get your fundraising started for minimal costs. Local companies may sponsor your event, donate goods or lend you their services for free. Take a look at our fundraising ideas page for simple ways to keep costs low.

If you can't complete your run on these dates, you're welcome to do it either the week before or even the week after the 11 December. Let us know when you've completed it. For your photos to be included in the virtual competitions they must be added by the evening of Sunday 12 December. 

Yes, for the full marathon the cut off time is 7 hours, and the cut off time for half marathon is 6 hours. 

You'll leave the Colour Craze looking very colourful, and we recommend a few showers to rinse off the paint. If you have stubborn colours in your hair washing up liquid works a treat to rid the colours. If your hair is very light, or colour treated, you may wish to wear a hat or headscarf to minimise the paint contact. 

Once all the information available is reviewed, a decision will be made about the appropriateness of hospice care for the child and family. The family and the involved professionals will be informed of this decision without delay. A typical period for completion of this referral process is approximately six weeks.  To make a referral please click here.

We have eight specially adapted bedrooms at both Little Bridge House in Devon, and Charlton Farm in Bristol. At Little Harbour in Cornwall there are six, which are used for respite breaks.

At each hopsice we keep one of these bedrooms free for emergency or end of life care.

In order to confirm your charity place in a race, you'll need to confirm your details with the race organisers. As a participant in the event, you'll need to agree to their terms and conditions and let them know you’re running with a charity place. If you don't complete this second stage of the registration process by the specified deadline, you won't able to take part on the day. This second part to the registration process is at no extra cost.

CHSW will have photographers taking photos on the day and filming the rainbow craziness. If you want to get shots right in the midst of the action we recommend covering cameras/phones with plastic wrap or bringing a disposable camera.

We recommend you dress up warm with a coat and comfortable trainers. Previous participants to our Clevedon or Cornwall events can wear one of their old Memory Walk T–shirts or collect a new one on the evening.

Bright, glowing the dark clothing, light-up accessories and fairy lights are very much encouraged! 

Yes.  Please bring your coin collection cards and sponsorship in an envelope with your name and runner numbers written on the front. Please hand this in at participant sign in. 

Santas on the Run is a fun 2k run, walk, or jog at either the Eden Project in Cornwall and Charlton Farm in North Somerset or alternatively you can choose to create your own route and take part virtually in our Facebook Challenge. This year we will not be providing Santa suits but we are letting you decide if you want to twinkle in tinsel, rock it like Rudolph or sleigh it like Santa - dress up in your festive gear and complete a challenge of your choice all whilst raising seasonal smiles for children and families that are supported by our three hospices.

You should receive all your purchases within fourteen working days of placing your order. Working days are Monday to Friday, excluding Bank Holidays.

If you have not received your order and it is after the expected date of arrival (allowing a couple of days for postal delays) then please contact us so we can look into this for you and, if appropriate, send a replacement. We can change the delivery address of any replacements if required.

The ride is designed to offer a challenge to cyclists of all abilities. You will need a good level of fitness in time for the event, each day you will cycle between 60 to 90 miles incorporating several hills. As long as you start training early enough, even new cyclists can take part. Our training plan offers you some ideas to be event ready. You can also download the route and incorporate some of the local sections in your training plan.

Yes. All you have to do to stop or change your donation is to directly notify your payroll department.

You pay these taxes if:

•     Income Tax is taken from your wages or salary before you receive your pay
•     you pay tax after filling in a self-assessment form each year
•     you have any taxable savings (in a Building Society, for instance), or a pension plan, or investment income
•     you have paid any Capital Gains Tax, on the sale of a property or some shares, for example.

Inheritance Tax, Council Tax and VAT do not count as Income or Capital Gains Tax.

Your luggage will be transferred between each hotel across the 3 days. We ask you bring no more than 1 overnight bag and 1 day bay. You will be provided with luggage labels for each. 

As registration is free we will be sending a medal to each person in your group who raise the suggested minimum sponsorship of £30. Please ensure you register every member of your family / group to avoid disappointment.

Gift Aid only applies to personal donations, so your company donation will not be eligible. For a charity to benefit from the tax on a company donation, the donation should be paid gross (without deducting Income Tax). The company can then claim tax relief when calculating its profits for Corporation Tax. For further information, please contact your Tax Office or accountants

If you have not done any exercise for some time we recommend you visit your doctor before starting your training. Our tour operators provide training guidelines when you sign up.

If you are interested in being part of our team check out our job and volunteering page for more information. You can apply by downloading an application form from our website.

Please let us know by contacting us in one of the following ways:

Email: enquiries@chsw.org.uk
Telephone: 01271 325 270 (Monday to Thursday, 9.00am to 5.00pm, Friday, 9.00am to 5.00pm)
Write to us at: Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ

No! Anyone can take part, because you are completing the event in your own time, at your own pace, on your own terms.

At the Clevedon and Cornwall events, you will receive a medal as you cross the finish line.

Our charity-funded place Skydive participants are asked to pay £50 non-refundable deposit paid to Skydive Buzz when booking and to raise a minimum sponsorship of £400 before your skydive date to confirm your jump. This is broken down as:

• £200 balance of the cost of your skydive. If this is raised via your sponsor form, you will need to pay Skydive Buzz direct before your skydive. If this is raised through your online fundraising page, it can be arranged for Skydive Buzz to invoice CHSW for this amount

• £200 plus any additional fundraising before or after your skydive will go to Children’s Hospice South West to care for children and young people living with life-limiting conditions and their families.

Our self-funded place Skydive participants are asked to raise a suggested sponsorship of £195 before your skydive.

Please note there is also an £22.50 insurance premium which all participants will need to pay.

Don’t forget – you can choose to raise more than the minimum amount! The sky is the limit!

It is important the Raise a simle Lottery and CHSW Raffle are a fun way to support Children's Hospice South West, but that they never have a detrimental effect. CHSW is committed to ensuring the Lottery and Raffle are operated in a secure, fair and socially responsible way. For more information please read our Social responsibility in gambling Guide.

You can download a sponsor form from our fundraising tools page.

A residuary legacy is the gift of the remainder of your estate (or a percentage of the remainder) after all other gifts to friends and family have been distributed and all outgoings have been dealt with.

A residuary legacy is especially valuable to CHSW because the growing value of your assets protects it against inflation.

A pecuniary legacy is a fixed sum of money that tends to decrease in value over time because of inflation. For example, a legacy of £1,000 written into a Will in 1980 would now be worth less than £380. However, it is possible to index-link a pecuniary legacy, to ensure that the legacy maintains its intended value.

If you're taking part with colleagues from your workplace, please sign up using the online registration form and include your company name within the group. You will need to sign up each member of your work colleagues individually for health and safety reasons if taking part in one of our physical events.   

Should you need to change your start time please email Kiley and we will see what we can do! 

Please note, we will only open the next start time wave depending on demand, so should you wish to join a later start time please check with us that there is a race at that time before turning up. 

The prize fund for each weekly draw is £1,425. This is made up of 14 guaranteed prizes totalling £1,225 and a £200 Bonus Rollover.

The 14 guaranteed weekly prizes are 1st prize: £1,000, 2nd prize £100 and 3rd prizes 2 x £25, 5 x £10, 5 x £5

The Bonus Rollover starts at £200 and if the prize is not won it rolls over by £200 each week until it reaches £10,000 when it is guaranteed that week.

The CHSW logo is a registered trademark and can only be used within certain guidelines, so please contact us on marketing@chsw.org.uk before you use it on your printed materials. We have a specific version of the logo that we give to our supporters and we can supply it in whichever format you need.

Remember we can also provide posters with space to write your event details.

Please note that all images are usually copyrighted by their owners and you either require permission or must pay a fee to the image owner. Please ask us for images if you want to create a bespoke event poster and please do not "borrow" them from the internet or any other source without seeking the relevant permission from the owner.

Charity statement

Your printed materials/websites should include the statement:

‘All proceeds from the event will go to Children's Hospice South West’
The Children's Hospice South West registered charity number must also appear on all printed materials. This can be in small print and must appear as follows: ‘CHSW is registered charity no 1003314'.

Our volunteering opportunities don't require a formal interview. We will ask you to complete a volunteer registration form to find out more about you. An informal meet and greet session will then be arranged. This gives us an opportunity to tell you more about our work and role, and to learn about your interests and skills.

Once you have registered for an event, we'll send you a fundraising pack with lots of tips and advice on fundraising.  In the run up to your event we will also send you useful e-newsletters about what to expect, as well as training and fundraising advice.  If you need any further help you can always contact our events team who will be happy to help.

You need to join the Santas on the Run Facebook Group! 

If you want to warm up, please watch one of our pre-recorded festive warm ups – there will be links in the Facebook Group over the weekend and you'll be able to find them on our website.

When you get back from your run there will also be a special story being read by our resident elf that you and your children can watch by clicking on the link on the event page.

Go back to Santas on the Run

Yes, we would appreciate as many volunteers as possible to help with things such as course marshals, water stations, bag drop, registration and pacers.

Please contact either Cyra or Neville. 

Entry fees are non-refundable or transferable. Should CHSW have cause to cancel the event, participants will be notified and a refund of registration fee offered – or you'll be offered a place in an alternative CHSW event. 

We do have a plan to keep the fun going in the event of rain but should the event need to be re-scheduled due to heavy wind/rain your registration fee will be transferred to the new date. You can request a refund of your registration fee if the new date is not convenient for you. 

Each of our hospices has a special room called ‘Starborn’ in which, after a child has died, they can be laid for up to seven days. Starborn is kept at a regulated temperature where the appropriate measures are taken to prepare the body for the funeral. This allows families to be in an environment where they can say goodbye to their child properly, surrounded by loved ones, with support from members of the care team who have looked after their much loved child during their stays.

The race pack containing your race number will be sent by the event organisers. Please visit the FAQs section on the event organiser’s website for more details. We'll send a separate race pack containing your CHSW running vest, if you have given us your size. 

The paint is 100% natural and water-soluble and will not cause any damage to the environment. However, we still put in a clean-up team to remove the paint on the ground after the event.

In the unlikely event that CHSW has to cancel the event, all participants will be contacted about a registration fee refund and any sponsorship money received by CHSW can be refunded on the request of the sponsor. 

Your runner numbers, fundraising pack, sponsor form and coin collection card will be sent out from the beginning of April. If your friend or family has registered you, they will be sent your pack.