Yes, the Raise a smile Lottery and CHSW Raffle is licensed and regulated in Great Britain by the Gambling Commission under account number 4991. View the full Terms and Conditions.

Please read our Moonlight Memory Walk participant safety brief to ensure you are fit to take part in this event and conditions of walking on the evening.

You can make a donation online, either as a single donation or a regular direct debit. 

If you don’t wish to give online, you can give a credit/debit card donation over the telephone by 01271 325 270 (Monday-Thursday 9.00am-5.00pm and Friday 9.00am-4.30pm) or please send us a cheque, made payable to Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ.

We no longer provide Santa suits as a part of the registration fee to reduce the impact of single-use Santa suits on the environment, with many suits ending up in landfill each year. We have reduced the entry fee to reflect this change.

We also want to give our participants the opportunity to choose whether they want to dress as Santa, a reindeer, penguin, snowman, Christmas tree, or elf....this year you can decide! There will be on the day competitions for the best dressed!

You can flag a comment by clicking the flag link to the far right of a comment. This will flag a moderator and let them know that it needs attention. Flagging a comment is only counted once per person; you won't need to do it multiple times. Generally, comments should be flagged for: spamming or attacking other commenters personally. Generally, comments should not be flagged for disagreeing with the content or disputing with other commenters.

We deliver to mainland UK and BPFO only.

Absolutely!  Perhaps you could get your boss on board, or ask if your workplace could match the amount of money you raise.

 

 

Rainbow Run is not a race and therefore everyone gets a medal as they cross the finish line!

You will need to be 18 years at the time of the event to be able to take part.

No. Please contact us if your query concerns a guide dog.

Not at all, you can walk or run the 5K route as it is not about speed but more about having as much fun as possible! The race is not timed, so the more competitive Rainbow Runners amongst you should self-time for anyone desiring a personal best. 

Due to the amount of paint used at the paint stations only children aged over 5 years can take part in this event. All children aged 16 and under must have a participating adult also register to run with them. If you have younger children, they must remain in the event village with another adult or guardian.

We offer short breaks away for the whole family, for respite and relaxation. Mums, Dads, brothers and sisters can all come and stay at our hospices.

We provide one-to-one specialist care for the sick child. This allows the family the chance to have a break away from the worries of caring, and to be together as a family. In this respect, what we provide is completely unlike any other care available.

Yes, we welcome volunteer expertise and ask that you complete our enquiry form with a brief description of your professional background. 

There is no minimum or maximum limit.

The purchaser's name and full address. If you buy tickets for someone else (over 18 years old), you can add their details during the process. It's useful to add a daytime phone number and email address too, as we try to contact winners by telephone first, followed by email.

Moonlight Memory Walk Cornwall

If attending the event at Heligan, you'll be required to follow the guided 2k route that has been marshalled. You can choose to complete this route one or twice to complete 4k.  

Moonlight Memory Walk Clevedon

The walk is a 5k circular route, that you will need to walk to get back to the event village. However, if you do find that you are struggling with the distance, then please do talk to one of our volunteer marshals on the route, and we can sort out a shorter way back for you. 

Moonlight Memory Walk Devon

The walk is a 3k route around the Powderham Castle grounds

Yes you can! There are two ways to do this, either by donating all of the money raised to us, or by donating proceeds or a percentage. Either way, please contact your local community fundraising team.

The British weather is notoriously unpredictable so keep an eye on the forecast and bring waterproofs. If the weather is deemed too dangerous for the event to go ahead, we'll contact you via phone and email, and will update our Santas Facebook event pages to communicate with you.  

Santas on the Run, North Somerset 

Santas on the Run, The Eden Project 

 

If you are concerned that this might happen, please let us know as soon as possible so that we can offer help and guidance. Give your local community fundraiser a call and we'll try and help you avoid this. Our fundraising ideas page and your fundraising pack will give you lots of great ideas on how to reach your target.

Yes – if you pay UK income tax and/or capital gains tax at least equal to the amount we can claim back from HMRC.  Find out more about Gift Aid.

You will need to make your own travel arrangements to get to registration at the start on Friday morning and to travel home from the finish on Sunday. 

Yes- we ask you register yourself and the members of your group who are taking part as we are limiting places at the event venues. Only children aged 5 and over can take part in this event. We are not accepting on-the-day sign-ups. Register early for a discount on our full-price tickets.

Your luggage will be transferred between each hotel across the 3 days. We ask you bring no more than 1 overnight bag and 1 day bay. You will be provided with luggage labels for each. 

You can defer marathon, half marathon and 10K places to next year for an admin fee of £5. Please call 01271 325 270.

However, individuals can not transfer to another CHSW event or transfer their place to another runner. 

Unfortunately, we're unable to transfer your place and registration fees are non-refundable. 

If you're unable to attend due to extenuating circumstances, please contact Little Harbour on 01726 871 800, and upon the discretion of the fundraising manager, a refund will be made minus the deduction of a £5 admin fee. 

Please see our full terms and conditions regarding date or venue changes made by CHSW due to circumstances outside of our control. 

Group sizes range from 12 – 30 depending on the challenge. You will come across a wide mix of people on an event like this, and you are likely to make some life-long friends. All ages take part and from all backgrounds.

We offer a range of fun and innovative volunteering opportunities to all of our corporate partners.

If you would like to find out more about corporate volunteering at work we'd love to hear from you.  Drop us an email and we'll be in touch shortly.

We would like to know who our generous supporters are. It gives us the opportunity to acknowledge the important decision you have made. Letting us know also helps us to plan for the future and keep you informed about our ongoing work.

Raise a smile Lottery tickets can be purchased through the CHSW website by regular play Direct Debit or by debit card payment only. One-off play tickets are available from CHSW Charity Shops. One-off play tickets purchased after Thursday 5pm will be entered in the following week's draw.

Moonlight Memory Walk is open to anyone over the age of 12 years old. Event participants aged 12 to 17 years must be accompanied by a participating adult.  

You cannot change the logo in any way and you must ensure that you represent CHSW correctly. Commercial organisations are not permitted to use the CHSW name or logo without our prior written consent.  Please contact your local community fundraiser in the first instance. 

Unfortunately, there are no facilities, and we cannot accept liability for anything you leave behind. Please bring only what you need. 

You can set up a team fundraising page on Virgin Money Giving following the steps on their website. We recommend that you set up an individual page which links to this team page so we can clearly identify any funds that have been raised on your behalf. 

If you set up an online fundraising page, your donors will be prompted to fill in the Gift Aid details on their individual donation.

Please encourage your sponsors to complete their last name, initial and full address on your sponsorship form if they would like their donation to be Gift Aided.

Yes, you can reserve a DVD of your jump for £140; photographs for £140; or a DVD and photograph package for £185.

Unfortunately, some of our emails can end up in your junk inbox- please check this first. If you still have not received either your confirmation email or fundraising pack email please email Kate and she will check your registration was successful. If you sign up over a weekend, please note you will not receive your fundraising pack email until the next working day.

Eden Project

We will be sending out your runner number, fundraising pack, sponsor form and coin collection card from mid October onwards. You are welcome to download any of these fundraising tools prior to this by visiting the 'how to fundraise' tab on the Santas on the Run Eden webpage.

Charlton Farm

We'll be sending your fundraising pack and runner number out in the post at the beginning of November. Your fundraising pack will also be available to download, and includes a sponsor form, coin collection card and gingerbread house collection box. You can download this by visiting the 'how to

There are lots of ways to pay in your sponsorship.  

We recommend you do not send any cash in the post. Please pay the money raised into your bank account and then make a donation on our online donation page. 

You can send your sponsor forms and a cheque to your local hospice: 

Little Bridge House 

CHSW, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ  

Little Harbour 

CHSW, Little Harbour, Porthpean Road, Porthpean, St Austell, Cornwall, PL26 6AZ  

Charlton Farm 

CHSW, Charlton Farm, Charlton Drive, Wraxall, North Somerset, BS48 1PE  

You can also add any offline

Yes- you can bring friends and family to watch you from the event village. Please issue them with the pass that will be enclosed in your postal fundraising pack!

Children’s palliative care is an active and total approach to care, from the point of diagnosis or recognition, throughout the child’s life, death and beyond. It embraces physical, emotional, social and spiritual elements and focuses on the enhancement of quality of life for the child or young person and support for the family. It includes the management of symptoms, provision of short breaks and care through death and bereavement. (Definition: Together for Short Lives)

Yes, for some roles. We have a responsibility to protect the children and young people we work with, so we will carry out a DBS (formerly CRB) or disclosure check where needed. This can sometimes take up to a month, but is not a difficult process and you will be given help to complete the forms if necessary.

Payroll Giving is taken straight from your gross (pre-tax) pay so there is no need for us to claim any tax back through Gift Aid, which saves us additional admin costs. If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation.

The cost of each CHSW Raffle ticket is £1. Each ticket has a unique number. There is a minimum purchase of 5 tickets and a maximum of 200 tickets per CHSW Raffle. 

Moonlight Memory Walk Cornwall

You need to arrive between 5:00pm and 6:15pm at the latest to give you enough time to sign in, hand in your candle bag and collect your T-shirt. There will be music and entertainment throughout the evening. The memory ceremony will begin promptly at 6:30pm and the walk will begin with staggered starts between 7:00pm and 7:15pm.

Moonlight Memory Walk Clevedon

You need to arrive between 6.00pm and 6.45pm at the latest to give you enough time to sign in, collect your tealight and T-shirt, and be ready for the safety briefing. There will be musical entertainment

We're sorry you're not happy with the level of service you've received. 

As a member of the Fundraising Regulator, we always aim to provide the highest level of customer service to all of our supporters. 

We'd really like the opportunity to put things right. So here's what to do if you have a complaint about fundraising.

The following wave times are available for each of our Santa Runs : 

Santas on the Run, The Eden Project  

  • 11am 
  • 2.30pm  

Santas on the Run North Somerset, Charlton Farm  

  • 1.00pm 

You'll need to arrive at least one hour before your start time to sign in, hand in your sponsorship, and enjoy the event village and warm up! 

No. In most instances your comments should appear on the site shortly after you submit the comment. As part of the moderation process certain words are prohibited and will result in a comment being flagged for review prior to appearing on the site. The use of hyperlinks will also result in a comment being flagged for review prior to appearing on the site. In addition, if a comment is flagged by the community it may be removed from the site. CHSW reserves the right to remove any comment at anytime.

If you receive an error message that your credit or debit card has been declined - but you are sure your details are all correct - then please contact the bank that issued the card to you to find out why.

It is worth checking if any of the following apply, as these can prevent payments going through:

  • The billing address for your bank may differ to the one that you are entering on the billing address page.
  • Your card may not have enough credit available to cover the payment.
  • Your card may have a block on internet/phone orders, or on payments to charity.
  • Your card may have reached its daily

That's no problem.  Your guests can donation straight to the Cook Eat Give donation page [insert link].  Please remind them to add your name as the event host and leave their comments about your meal.  

 

 

 

No! Anyone of any age can be registered, even the dog!

 

The ride is designed to offer a challenge to cyclists of all abilities. You will need a good level of fitness in time for the event, each day you will cycle between 60 to 90 miles incorporating several hills. As long as you start training early enough, even new cyclists can take part. Our training plan offers you some ideas to be event ready. You can also download the route and incorporate some of the local sections in your training plan.

This event is aimed at runners of all speeds and levels, so we don’t want to encourage this to be a walking event. The marathon route needs be completed by the cut off time of 7 hours, the half marathon cut off is 6 hours. If during the race, you foresee a problem and believe you will not too able to complete in time, you will need to tell the nearest marshal who will assist you.  

Please bring your running number, which will have been posted to you with your Fundraising Pack, and ensure the medical details are completed on the reverse. You will need to bring safety pins to attach your number to your front ready for the start of the race. If you have lost your number please come to the Information Tent where we can issue you with another.

Absolutely - we will support people taking on all kinds of challenges, and can provide fundraising support and a member of the overseas challenge events team dedicated to looking after you. 

Families are advised on how and when they are able to book hospice stays. In addition to planned respite nights, emergency stays can be arranged. These are organised on an “as needed” basis.

The way families use their respite stays is determined to suit their personal circumstances, we aim to be as flexible as possible in responding to needs. Some families prefer long visits while others might choose a weekend every few months. We hope each family would feel free to discuss their individual needs with us.

Our volunteering opportunities don't require a formal interview. We will ask you to complete a volunteer registration form to find out more about you. An informal meet and greet session will then be arranged. This gives us an opportunity to tell you more about our work and role, and to learn about your interests and skills.

You can stop or change your donation at any time by informing your payroll department. If you're stopping your donation, it would be great if you could let us know too. 

If you change employer, you will need to check whether your new employer runs a Payroll Giving scheme.

Unfortunately we cannot claim Gift Aid on funds raised through the raffle, but if you choose to make a donation with your ticket purchase, we can claim Gift Aid on that.

Moonlight Memory Walk Cornwall

Our in person event at The Lost Gardens of Heligan will take place in the dark, however we'll marshal the route for your safety. We recommend you bring a torch and mobile phone. We will be lighting the paths with candles bags in special areas around the route and some areas will be lit with Heligan’s beautiful lighting.

Moonlight Memory Walk Clevedon 

The event will take place in the dark, however we'll marshal the route for your safety and there are street lights on the route. We recommend you bring a torch and mobile phone.  

Moonlight Memory Walk Devon

The walk

Absolutely! If it’s a staff fundraiser you’re planning, register your event and have a look at our fundraising ideas page for inspiration!

If your company would like to get involved in other ways or you would like to donate a percentage of sales of a product towards our work, get in touch with Corporate Fundraising Team.

Unfortunately, if the back marshal has already departed you will be unable to take part in the run for health and safety reasons. So please ensure you arrive in plenty of time to register and attend the warm up and safety briefing.    

If there is space at a following wave time at the Eden Project, we may potentially be able to move your space onto the next wave.  

Online giving websites are an extremely effective way to easily boost your fundraising total. They work by allowing sponsors to log on to a fundraiser's unique page and sponsor them using a credit or debit card. The money from online fundraising pages (e.g. Just Giving / Virgin Money Giving) gets automatically sent through to CHSW and added to your total, so no need for paper forms!

Yes, you can. You can give make a donation online.

You can also call us on 01271 325 270 to donate using a credit or debit card.

Members of Hike Support will make a decision each day to ensure conditions are deemed safe to walk. They will consider high winds, torrential rain, thunder high temperatures or any conditions where it is considered too dangerous to continue. We may have to decide to abandon the event for that day. But a little rain won’t stop us! 

If you are taking part virtually you can post your pictures in either our Rainbow Run Cornwall or Rainbow Run Devon Facebook pages or post into our Be Incredible group.

We can't wait to make rainbows across the South West.  

We have limited capacity on single supplement rooms and this option is only available to the first 15 riders who pay the single supplement of £50. If part of a Team we will prioritise you share with another member within your group or alternatively you will share with another participant. Woman and men who are unknown to each other will not be placed in the same room. 

Unfortunately, the route is not wheelchair accessible.  

Yes! We allocate any children a different colour so our paint throwers know to adapt their paint throwing style to suit a younger audience, to make it safe and fun for everyone. On the day, please start in the coloured group matching the colour of your youngest team member.

Required fitness levels depend on the trip you are taking part in and your current level of fitness. These trips are not targeted at experienced trekkers, so we will have people of all abilities on the event. We do advise that everyone should train for the event, as the fitter you are, the more you will enjoy yourself. We also advise people to go at their own pace on the event – it is not a race, and the idea is to enjoy yourself.

Our team of dedicated volunteers help run our charity shops across the South West, both behind the scenes and on the shop floor. Our retail roles consist of:

  • Welcoming customers to the shop, advising and helping them
  • Promoting Gift Aid
  • Supporting other volunteers
  • Serving customers at the till
  • Dealing with stock donations
  • Stock preparation, sorting, steaming and pricing
  • Replenishment of stock on the shop floor
  • Visual merchandising - creating windows and displays
  • Administrative tasks such as stocktaking
  • Van drivers' mate - on the road helping our van drivers
  • Researching items for ebay

Writing a will is not as expensive as you might think. Solicitors can provide estimates on request, but the cost will depend on how complex your affairs are.

CHSW offer a Free Will Writing service to our supporters. Please visit our Free Will Writing service page to find out more.

The Raise a smile Lottery is a weekly lottery which helps to raise funds for Children's Hospice South West to provide hospice care and support for children and young people living with life-limiting conditions and their families.

It's one of the simplest ways of supporting CHSW regularly and each ticket gives you the chance of winning 1 of 15 prizes including the Bonus Rollover. Weekly draws normally takes place every Friday.

It's not a race! The route will approximately take 1hour to 1.5 hours to complete. There will be front walking marshals that will set the pace but they must not be passed by any participants for strict health and safety reasons.

Moonlight Memory Walk Cornwall

This  year we have the addition of memory points along the route to stop and make a memory whilst remembering your loved ones. We anticipate the event to be finished by 9.30pm.

Moonlight Memory Walk Clevedon

We will have musical entertainment along the route, so please do take your time and enjoy the walk whilst remembering happy memories of

We are dedicated to making the most of short and precious lives, providing the best possible hospice care for life-limited children and their families from the South West.  We couldn't continue this work without you.  Read some inspiring stories to see the life-changing impact of our work.  Thank you again for your support.

Eden Project

Dogs are allowed into the Eden Project but are not permitted to take part in the event and will need to remain with family or friends who are spectating during the race. They cannot come into the event village which is situated inside of The Gallery. 

Charlton Farm, Bristol

Yes! We welcome dogs at this event (just make sure to clean up after them)

Virtually

Dogs are of course allowed to join you if you are taking part virtually!   

   

Yes! You can read our most recent Annual Report and Impact Review, which is accessible in our Publications section.

Online giving websites are an extremely effective way to easily boost your fundraising total. They work by allowing sponsors to log on to a fundraiser's unique page and sponsor them using a credit or debit card. The money from online fundraising pages (e.g. Just Giving / Virgin Money Giving) gets automatically sent through to CHSW and added to your total, so no need for paper forms!

The minimum age is 16 years and there is no upper age limit.  If you are aged under 18 you must obtain parental consent using BPA form 106.

All participants should carefully read the declaration of fitness form 115A.  It may be necessary to consult your GP and ask them to sign and stamp form 115B.

The standard upper weight limit is 15 stone / 95 kilos fully clothed.  Please call Skydive Buzz if you are between 15 and 18 stone.

All forms can be downloaded from the Skydive Buzz website.

Participants who register are not obliged to raise sponsorship, however this will not qualify you to receive a medal. Alternatively, you can make a donation of the suggested minimum £30 when you register online.  

Of course!

Please call the following numbers to get you up and running: 

Yes please. We would like you to let us know that you (and any members of your school or swimming group) are taking part so we know how many of you wonderful people are supporting CHSW, ensure you receive information relative to the event and support with your fundraising. 

Yes- we ask you register yourself and the members of your group who are taking part as we are limiting places at the event venues. Only children aged 5 and over can take part in this event. We are not accepting on-the-day sign-ups. Register early for a discount on our full-price tickets.

Life-limiting conditions are those for which there is no reasonable hope of cure and from which children will die. Some of these conditions cause slow deterioration over time rendering the child increasingly dependent on parents and carers.

Life-threatening conditions are those for which curative treatment may be feasible but can fail, such as cancer. 

(Definition: Together for Short Lives)

Yes you can. If you think your disability might make it difficult for you to volunteer, please call us on 01271 325 270 and have a chat with our HR team about your needs. We can advise on which of our opportunities are accessible to you.

Yes. All you have to do to stop or change your donation is to directly notify your payroll department.

Ticket numbers are drawn randomly on the date of the draw, once a ticket is drawn it is removed from the draw, therefore it is not possible for one number to win more than one prize. Prizes are allocated in the order of the tickets drawn from first prize to third prize. .

The British weather is notoriously unpredictable, so we will be keeping an eye on the forecast. If the weather is deemed unsafe, we will postpone the event and alternative date will be arranged and you will be notified by text and email. If you cannot make the alternative date, a refund will be offered, or you can offer your event fee as a donation. 

If achievable, the format of the evening may change to allow it still to go ahead in some form. 

Absolutely. Getting your company involved in fundraising is a brilliant way to motivate your workforce as staff members across all levels can work towards a common positive goal. CHSW runs a very successful Charity of the Year (COTY) programme, as well as a Give as You Earn scheme. 

If we have space on an alternative wave time, we'll be able to accommodate your request.  

Please call the following numbers by the 1 December to make a change:  

Read our comments policy.

You should receive all your purchases within fourteen working days of placing your order. Working days are Monday to Friday, excluding Bank Holidays.

If you have not received your order and it is after the expected date of arrival (allowing a couple of days for postal delays) then please contact us so we can look into this for you and, if appropriate, send a replacement. We can change the delivery address of any replacements if required.

For safety reasons and due to restrictions of accommodation providers, we cannot allow dogs to take part in the Incredible Hike. 

Absolutely! If you would like us to send you your Rainbow Run bib in the post, please email Jo and let us know how many you require!

 

Your accommodation for Thursday night is not included in the registration fee.

To change your marathon entry type please call 01271 325 270 before Friday 15 September. 

For those changing from the half marathon to the full, there will be an admin fee of £5, payment to be made over the phone.  

We cannot accept any transfers after Friday 15 September. 

 

Unfortunately, your place is non-transferable and non-refundable. If you cannot now take part please let us know.

Every participant in a Children’s Hospice South West Challenge Event, no matter what the event is, will receive:

  • Fundraising and training advice
  • Regular contact from the Challenge Events team
  • The opportunity to visit a Children’s Hospice South West hospice
  • Children’s Hospice South West vest or T-shirt. 

For more information on the support available from Children’s Hospice South West, have a look at our fundraising page.

CHSW operates a Sibling Service at each hospice, providing dedicated support and care to the brothers and sisters of life-limited children.

During family stays, the siblings can spend as much or as little time as needed with a devoted sibling team. Contact is maintained with the siblings during their time at the hospice, between visits with newsletters, emails and days out and after their brother or sister’s death, for as long as they need.

Consideration will be given to short term work experience placements at your local CHSW shop but levels of work cannot always be guaranteed. If you are interested in arranging a placement or having a placement yourself please complete the enquiry form on our contact us page.