FAQ

This will depend on the role you are taking on, but most volunteers will be asked for at least two reliable references. For certain roles that involve working on our hospice sites you will need a DBS check (formerly CRB), which we will organise for you.

Your donation is very important to us and we will write to thank you on an annual basis if you have chosen for us to contact you. We may also send you updates on our work if you have indicated that you are happy to receive these. You will know the deduction has started as it will appear on your payslip.

BeGambleAware® is administered and funded by an independent charity GambleAware®, it provides confidential support and counselling to people aged 18 years or over affected by gambling. Visit BeGambleAware® or telephone 0808 8020 133 (local call rate from the UK).

Moonlight Memory Walk Cornwall

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Cornwall dedication page. 

Moonlight Memory Walk Clevedon

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Clevedon dedication page.

Moonlight Memory Walk Devon

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the M

Absolutely! Whatever event you are taking part in we would love you to join Team CHSW. Phone your local hospice or email event@chsw.org.uk and we'll send you a fundraising pack and CHSW running top.

Only those people who have paid to enter will be able to access the event village and take part in the event. We won't be accepting on the day sign ups this year due to limiting capacity for each wave time.  This is also to ensure we can carefully manage everyone’s safety. Why not encourage them to sign up and take part! 

Absolutely! Whatever event you are taking part in we would love you to join Team CHSW. Phone your local hospice or email event@chsw.org.uk and we'll send you a fundraising pack and CHSW running top.

Yes we can. Every time we sell something belonging to you, we can raise 25% more from the government through Gift Aid - at no cost to you.

Find out more about Gift Aid.

We ask every Incredible Hiker to commit to raising the suggested minimum sponsorship of £1,000. Your registration fee covers the cost of your event support, hotel stays, food and Team Hike apparel.

You can decide to compete your run where you feel it will be most fun! You can complete it around your own home or whilst out on your daily exercise - it is your run,your way!  

We ask you ensure you complete it keeping to government guidelines and in a space with keeps to social distancing of 2 metres away from the general public.   

Have a look at our training page for advice and information on getting ready for the Ride for Precious Lives. By training hard you will be sure you’re ready for the challenge ahead! 

There will be a finishers medal.

We are selling CHSW running vests for £9, please purchase these at the point of registration.

Come along wearing a shiny white t-shirt (and running gear you don’t mind getting messy) or perhaps wear something more unusual like a wedding dress, tutu or fancy dress! So long as it’s white so you can see the multi-colours in all their splendour at the end.

Well-fitting trainers are recommended but please don’t wear your expensive ones, as they will end up every colour of the Rainbow. The coloured pigment should wash out of most fabrics, but some of the more stubborn colours may stain certain fabrics so please wear clothes that you don’t mind getting stained.

Explain to potential supporters that you are taking part in a challenge (similar to a marathon or any other sponsored event) and that it will require dedication, commitment and training to raise money and to complete the trip.  The more you talk about the charity, the more they will realise how important your hard work is. You could always choose to pay towards the costs of the event yourself, so you can reassure your sponsors that 100% of their donation will benefit Children’s Hospice South West.

We aim to provide a home from home environment and we try and re-create whatever night routine you have at home when settling your child to bed and through the night and during your child’s stay.

A bit about family accommodation, what is provided i.e. towels, bed linen etc.

CHSW is unable to support individuals requiring visas to volunteer in the UK as we do not have a sponsorship licence.

If you would like to check your tickets, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form.

Tickets can be purchased online. Each raffle ticket costs £1 and there is a minimum purchase of 5 tickets and a maximum purchase of 200 tickets. Payment is by debit card only.

Only registered participants can gain entry to the venue on the night and therefore only those with a walker number will be given access. 

No. Only fill out the own place running form if you have already purchased a place from the event organisers.

We're sorry you're not happy with the level of service you've received. 

As a member of the Fundraising Regulator, we always aim to provide the highest level of customer service to all of our supporters. 

We'd really like the opportunity to put things right. So here's what to do if you have a complaint about fundraising.

You should have received an email confirmation when you registered. If you haven’t received this, please email our events team or contact your local community fundraiser as your email address might have been entered incorrectly. Please also check your junk mail, as sometimes automated emails may filter into this mail box.

Gift Aid only applies to personal donations, so your company donation will not be eligible. For a charity to benefit from the tax on a company donation, the donation should be paid gross (without deducting Income Tax). The company can then claim tax relief when calculating its profits for Corporation Tax. For further information, please contact your Tax Office or accountants

You will need to be 18 years at the time of the event to be able to take part.

Eden Project

Dogs are allowed into the Eden Project but are not permitted to take part in the event and will need to remain with family or friends who are spectating during the race. They cannot come into the event village which is situated inside of The Gallery. 

Charlton Farm, Bristol

Yes! We welcome dogs at this event (just make sure to clean up after them)

Virtually

Dogs are of course allowed to join you if you are taking part virtually!   

South West Splash is our brand-new fundraising event where you come up with a water-based challenge or fun activity.

You could swim every day for a month, or your child could swim a length of the pool. You could learn to surf until you drop, or kayak a marathon. Your child could learn to dive or simply handstand in the pool. Whatever the challenge, it doesn’t matter! There is nothing too small or too big, so get those swimming costumes, shorts or wet suits on and make a huge difference.

Sometimes emails can end up in your junk box, so please check this first. If you still have not received either your confirmation email or welcome email, please email Kiley to check your registration was successful.

If you sign up over a weekend, please note you will not receive your welcome email until the following Monday.

Yes. The tour operators and ground agents are very experienced in organising challenges such as these and you will be accompanied by a tour leader, a doctor as well as English-speaking local guides and porters who are all there to ensure your safety and enjoyment of the trip. The routes we take are well established and known well by our guides. The tour operators will be aware of any rising political, health or safety issues affecting the countries our supporters visit.

Normally all volunteers must be over 18 with the exception of retail volunteers who must be 14 years or over.

You can appoint whoever you like. Be sure to ask them first, as it can take a lot of time. You can also appoint a professional, like a solicitor or accountant, but your estate will need to pay their fees.

The cost of each Raise a smile Lottery ticket is £1. Tickets may be purchased on a regular play basis or a one-off play basis. There is a maximum purchase of five (5) ticket numbers per weekly draw. One-off play tickets purchased after Thursday 5pm will be entered in the following week's draw. You can join online here.

If attending our Cornwall or Clevedon events, you need to remember to bring your walker number and “I am walking in memory of…” sign along with your decorated candle bag to hand in to our memory team.

If you are attending our Devon event, you will collect your candle bag and walker number on the night.

We also recommend you bring a torch and mobile phone. 

A corporate partnership with CHSW will bring invaluable benefits to your business and your employees. There are lots of ways to support our vital work with life-limited children and their families.

Santas on the Run North Somerset

By default, you will receive notifications for all replies to your comments. You can also subscribe to entire discussions on which you comment within the settings of your Disqus account. Registered users can turn off new thread subscriptions within the settings of their Disqus account.

Unfortunately, we are not able to claim Gift Aid on any purchase you make from us. However, if you are a UK taxpayer, we can, with your permission, claim Gift Aid on any donation you make to us, or have made to us in the past four years. Please remember to tick the Gift Aid box when you make a donation to us.

You will not jump in unsafe weather conditions.  However, you can never rely on the weather forecast entirely so please call the airfield on 01404 890 222 after 4.00pm on the day before your skydive, and a member of the Skydive Buzz team will advise you.  Please remember that your deposit is non-refundable so it’s important that you speak to a member of the team at the airfield to rebook your skydive if weather conditions don’t permit you to jump on your original date.

We will absolutely take your word for it! However, if you want to show your supporters you have completed your hike, we recommend you download Strava and link this to your Just Giving page or social media- this can also help increase your fundraising. You can also share this on the Be Incredible Facebook page so we can all see you efforts! 

If you can't complete your run on these dates, you're welcome to do it either the week before or even the week after the 11 December. Let us know when you've completed it. For your photos to be included in the virtual competitions they must be added by the evening of Sunday 12 December. 

No! Anyone can take part, because you are completing the event in your own time, at your own pace, on your own terms.

Your runner numbers, fundraising pack, sponsor form and coin collection card will be sent out from the beginning of April. If your friend or family has registered you, they will be sent your pack.  

Once all the information available is reviewed, a decision will be made about the appropriateness of hospice care for the child and family. The family and the involved professionals will be informed of this decision without delay. A typical period for completion of this referral process is approximately six weeks.  To make a referral please click here.

We’ve got lots of volunteering opportunities for you to choose from. You can start searching online right now.

If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation. You will receive tax relief at the highest rate of tax you pay; so each pound you give, will only cost you 60p.

It is important the Raise a simle Lottery and CHSW Raffle are a fun way to support Children's Hospice South West, but that they never have a detrimental effect. CHSW is committed to ensuring the Lottery and Raffle are operated in a secure, fair and socially responsible way. For more information please read our Social responsibility in gambling Guide.

At the Clevedon and Cornwall events, you will receive a medal as you cross the finish line.

You'll need to complete an application form from the event page. Some events are by application process, we aim to let you know the result of your application as soon as possible. Some events are confirmed instantly as long as you are committed to raising the minimum fundraising pledge and you pay a registration fee.

Your registration fee only covers the cost of the event and your sponsorship is supporting our vital care for the children and families that attend our hospices. Sponsorship targets are £25 per person and £60 per family

Alternatively, you can make a donation of the suggested sponsorship of £25. Please make your donation via our online donation page marking it as your Santas on the Run donation.    

You'll need to complete an application form from the event page. Some events are by application process, we aim to let you know the result of your application as soon as possible. Some events are confirmed instantly as long as you are committed to raising the minimum fundraising pledge and you pay a registration fee.

It is not usually commercially viable for most shop teams to collect donations from your home. However, collections can sometimes be arranged locally, so it's worth asking your local shop (contact details can be found on our Shopfinder). Our furniture shops (which you can also find through our Shopfinder) sometimes offer a local collection service.

All rooms are twin/triple share. If you would like to share a room with someone you know, you can enter their name on the registration form. If you don’t indicate your preferred buddy, we will allocate your room with another member of ‘Team Hike’. Women and men who are unknown to each other will not be placed in the same room. 

As registration is free, we will be sending a medal to each person in your group who raises the suggested minimum sponsorship of £15. Visit our fundraising ideas section with lots of sponsorship ideas.

See more fundraising ideas

Ride for Precious Lives 2024

You will need to make your own travel arrangements to get to Charlton Farm, near Wraxall in North Somerset for registration on the Thursday evening and to travel home from the finish at Little Harbour near St Austell. Many cyclists choose to travel by train, we recommend you book early as spaces with bikes are limited and book up quickly.

Ride for Precious Lives 2025

You will need to make your own travel arrangements to get to Little Harbour near St Austell for registration on the Thursday evening and to travel home from the finish at Charlton Farm, near Wraxall in

Yes, your registration fee goes towards the costs for putting on the event.

Any additional sponsorship helps to raise vital funds to care and support children and young people living with life-limiting conditions and their families.