Children’s palliative care is an active and total approach to care, from the point of diagnosis or recognition, throughout the child’s life, death and beyond. It embraces physical, emotional, social and spiritual elements and focuses on the enhancement of quality of life for the child or young person and support for the family. It includes the management of symptoms, provision of short breaks and care through death and bereavement. (Definition: Together for Short Lives)
There are lots of ways to pay in your sponsorship.
We recommend you do not send any cash in the post. Please pay the money raised into your bank account and then make a donation on our online donation page.
You can send your sponsor forms and a cheque to your local hospice:
Little Bridge House
CHSW, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ
Little Harbour
CHSW, Little Harbour, Porthpean Road, Porthpean, St Austell, Cornwall, PL26 6AZ
Charlton Farm
CHSW, Charlton Farm, Charlton Drive, Wraxall, North Somerset, BS48 1PE
You can also add any offline sponsorship to your online Just Giving page that you may have set up. You can bank the money you have collected and then may a payment onto your own donation page. All money raised on an online giving page automatically is sent through to us, so you do not have to do a thing!
Unfortunately, your place is non-transferable and non-refundable. If you cannot now take part please let us know.
Yes, absolutely! We needs lots of volunteers to make the event safe and fun.
- For volunteering enquiries at Rainbow Run Cornwall email Kiley by 23rd May 2024
You can flag a comment by clicking the flag link to the far right of a comment. This will flag a moderator and let them know that it needs attention. Flagging a comment is only counted once per person; you won't need to do it multiple times. Generally, comments should be flagged for: spamming or attacking other commenters personally. Generally, comments should not be flagged for disagreeing with the content or disputing with other commenters.
You can create a Just Giving page, personalise it with a photo and share it with friends and family by message, email or on social media. They can donate quickly and securely online. You can also download a sponsor form so you can do it the old fashioned way if you prefer!
Equipment, disposable medical equipment, medicines (correctly labelled with the child’s prescription), nappies/pads and toiletries for personal use.
Your registration fee covers the cost of putting on the event, a festive treat and medal. Your entry fee for our Eden Santa runs also gives you a full festive day out at the venue for the rest of the day you do not need to pay any additional entry charges! Your entry fee for our Charlton Farm run also gives you and up to four family members 50% off entry into Noah’s Ark Zoo Farm, and a free hot drink for runners at Noah’s Ark Zoo Farm, on the day of the event.
As we do not provide Santa suits, we have reduced the registraion fee from previous years.
As this is a sponsored event, we ask that you try to raise sponsorship to support the vital care Children’s Hospice South West provides. The suggested sponsorship is £25 per person.
You will be send confirmation of your allotted time through the post along with your fundraising pack and sponsorship forms. Please arrive at least one hour and fifteen minutes before your allocated time slot to abseil. This allows plenty of time for you to sign in, slip into your wetsuit and receive coaching from the abseil team. You will be part of a group and will be kitted up in that group by an instructor one hour before your allocated time slot, so please don’t be late.
For safety reasons and due to restrictions of accommodation providers, we cannot allow dogs to take part in the Incredible Hike.
Absolutely! Perhaps you could get your boss on board, or ask if your workplace could match the amount of money you raise.
You will need to make your own travel arrangements to get to registration at the start on Friday morning and to travel home from the finish on Sunday.
If you set up an online fundraising page, your donors will be prompted to fill in the Gift Aid details on their individual donation.
Please encourage your sponsors to complete their last name, initial and full address on your sponsorship form if they would like their donation to be Gift Aided.
Many people support CHSW for lots of different reasons. If you would like to share your story/experiences we would love to hear from you. If you have any photos or news, then you can always post them straight onto our Facebook page to help inspire other supporters.
This isn't a race and is more about having fun than setting a personal best. Take your time and enjoy the surprises we have planned along the route. But if you must, you can time your run with your own device. There are no prizes for finishing first at this run!
- Return flights
- All travel arrangements on the event
- Accommodation as stated on the challenge itinerary
- All food and refreshments on the event
- Camping equipment (where applicable) excluding sleeping bags
- Guiding team and medical provision
- Transport of your luggage between camps/accommodation
We suggest that the best way to complete the obstacle inflatables is to crawl across them to avoid falling and breaking any bones or twisting little ankles. There will be marshals at each inflatable to ensure all participants are crossing the inflatables safely and to stagger the number of participants on the inflatable at any one time.
If you normally make donations via CAF, tax has already been reclaimed. However, please fill in the declaration anyway so that any separate donations you might make are tax effective as well.
Yes, your registration fee goes towards the costs for putting on the event.
Any additional sponsorship helps to raise vital funds to care and support children and young people living with life-limiting conditions and their families.
Unfortunately it is inevitable that, with so many runners, some people will get injured in training for a race. What happens next depends on how you got your place and what race you are doing.
If you are using your 'own place' to run for CHSW (i.e. you obtained it directly from the organisers of that race) you simply need to let them know you can no longer take part. They will decide whether you can defer your place to the following year. We'd also appreciate it if you could let us know so we know how many runners to expect on the day.
If you have a guaranteed charity place, which you obtained by paying a registration fee with CHSW, then you must let us know as soon as possible if you are unable to take part in your event. We cannot automatically defer your place to next year's event, and all registration fees are non-refundable.
It's not a race! The route will approximately take 1hour to 1.5 hours to complete. There will be front walking marshals that will set the pace but they must not be passed by any participants for strict health and safety reasons.
Moonlight Memory Walk Cornwall
This year we have the addition of memory points along the route to stop and make a memory whilst remembering your loved ones. We anticipate the event to be finished by 9.30pm.
Moonlight Memory Walk Clevedon
We will have musical entertainment along the route, so please do take your time and enjoy the walk whilst remembering happy memories of your loved ones. We anticipate the event to be finished by 9.00pm.
Moonlight Memory Walk Devon
We will have music and memory points for you to enjoy as you walk the route. We anticipate you will finish by 9.30pm at the latest.
Yes- we ask you register yourself and the members of your group who are taking part as we are limiting places at the event venues. Only children aged 5 and over can take part in this event. We are not accepting on-the-day sign-ups. Register early for a discount on our full-price tickets.
Between April 2022 and March 2023, an average of 61p in every £1 went directly to fund care for children, young people and families. 22p was used to fund prizes and 17p covered the cost of running the CHSW Raffle.
Of course! Please call our Little Harbour hospice on 01726 871 800 and we'll help you get this up and running.
Yes. We can train you for most of our roles. Volunteering can be a great way to develop your skills while boosting your CV.
Yes! You can buy our selection of Christmas cards, calendars and diaries in our online shop.
Christmas cards and goods are also sold in all of our shops and in our Hospice reception areas.
Yes of course! If you are in any doubt as to whether the route will be suitable, please do get in touch. A named carer can also assist a disabled entrant for free, please call your local fundraising office to register their details.
Charlton Farm
The route is fully accessible for wheelchairs and pushchairs, although there are slight inclines on the route, and two or three small speedbumps.
Unfortunately, we are unable to take registrations on the night. You must sign up online before the registration closing date in order to take part in the event.
Moonlight Memory Walk Cornwall
The CHSW Raffle is a fun and engaging way for Children's Hospice South West to raise much needed funds. Each ticket gives you the chance of winning 1 of 12 fabulous prizes.
Entries close on Tuesday 5 September 2023. The draw takes place at midday on Wednesday 20 September 2023
Please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form.
We’ve got lots of volunteering opportunities for you to choose from. You can start searching online right now.
Yes, you can. You can give make a donation online.
You can also call us on 01271 325 270 to donate using a credit or debit card.
You can stop or change your donation at any time by informing your payroll department. If you're stopping your donation, it would be great if you could let us know too.
If you change employer, you will need to check whether your new employer runs a Payroll Giving scheme.
To show us and your supporters you have completed your splash, we recommend adding all offline donations to your JustGiving, which will track your online donations. We'd also love to see photos of your challenge so please add them to your page! You can also share this on the Be Incredible Facebook page so we can see your incredible efforts!
Life-limiting conditions are those for which there is no reasonable hope of cure and from which children will die. Some of these conditions cause slow deterioration over time rendering the child increasingly dependent on parents and carers.
Life-threatening conditions are those for which curative treatment may be feasible but can fail, such as cancer.
(Definition: Together for Short Lives)
Just email Kate and she will help you with any questions you have!
The Rainbow Run powder paint is non-toxic, 100% safe and biodegradable. It is technically edible, although we do not advise that you eat it as its not very tasty! If you have a skin allergy or respiratory condition we would recommend that you consult your doctor for advice.
Car parking is available on-site at RAF St Mawgan. As space is limited please car share with friends and family that are taking part.
No. In most instances your comments should appear on the site shortly after you submit the comment. As part of the moderation process certain words are prohibited and will result in a comment being flagged for review prior to appearing on the site. The use of hyperlinks will also result in a comment being flagged for review prior to appearing on the site. In addition, if a comment is flagged by the community it may be removed from the site. CHSW reserves the right to remove any comment at anytime.
CHSW are working in partnership with a third-party provider to ensure you will be walking with an experienced guide and support crew who will provide support and first aid across the 3 days; otherwise known as ‘Hike Support.’ CHSW staff will also be on hand to offer emotional support, encouragement along the way as you reach each stop.
We are open 24 hours a day, 365 days a year.
We no longer provide Santa suits as a part of the registration fee to reduce the impact of single-use Santa suits on the environment, with many suits ending up in landfill each year. We have reduced the entry fee to reflect this change.
We also want to give our participants the opportunity to choose whether they want to dress as Santa, a reindeer, penguin, snowman, Christmas tree, or elf....this year you can decide! There will be on the day competitions for the best dressed!
Dave Talbot Ltd insists upon the very highest standards in safety for all of our clients and staff taking part in our outdoor activities. Our abseil events involve an element of risk which makes them challenging, exciting and facilitates personal development. However, the safety of everyone involved is an absolute priority and Dave Talbot Ltd ensures the level of risk is acceptable and appropriate safety standards are maintained at all times.
Dave Talbot Ltd reserves the right to prevent any person or persons, from participating in the event if they are found to be behaving inappropriately or in a manner that is detrimental to the safe provision of the event. This includes those individuals that are suspected of being under the influence of alcohol or drugs.
The Colour Craze is a brand new fun 5k that you can walk, jog or run! It is not about speed, it’s about having fun and enjoying becoming a kaleidoscope of colour!
Participants run or walk the course which will comprise of two Bubble Stations each with a different coloured foam, two multi coloured paint stations and six different shaped inflatables. When you reach the bubble station the Bubble Commandos will spray copious amounts of foam at you, when you reach the paint stations, paint throwers will shower you in an array of coloured powder! To make the course eve more fun, you will have to scramble your way through six different inflatable obstacles!
That's no problem. Your guests can donation straight to the Cook Eat Give donation page [insert link]. Please remind them to add your name as the event host and leave their comments about your meal.
Members of Hike Support will make a decision each day to ensure conditions are deemed safe to walk. They will consider high winds, torrential rain, thunder high temperatures or any conditions where it is considered too dangerous to continue. We may have to decide to abandon the event for that day. But a little rain won’t stop us!
We aren’t able to promote events before they’ve happened – but we do use our social media platforms to celebrate fundraising successes.
Spreading the word about your fundraising is much more successful when it comes from you, so we’ve created a handy guide to using social media to help you, click here for more details.
If you are organising a fundraising event for Children’s Hospice South West we will include details of your event in our supporters calendar. Email details of your event to website@chsw.org.uk.
The British weather is notoriously unpredictable so keep an eye on the forecast and bring waterproofs. If the weather is deemed too dangerous for the event to go ahead, we'll contact you via phone and email, and will update our Santas Facebook event pages to communicate with you.
Santas on the Run, North Somerset
Santas on the Run, The Eden Project
When you have completed your registration and paid your deposit, you will receive an event pack that will detail exactly what is involved in signing up to the trip, for example:
- Your spending money
- Personal travel insurance
- Payments for visas
- Vaccinations and medical forms (where required)
- Airport taxes where applicable
- Optional tours and meals on your free day
- Personal items from the kit list
- A tip for the local guides and porters
- Your travel to and from the UK departure airport
Just remember that the foam is water based so if you stay in foam too long your devices will get wet. It’s a good idea to take some precautions to protect your device, or leave this with your cheer squad.
Purchases such as raffle tickets are not treated by HM Revenue and Customs as donations and so the Gift Aid declaration does not apply to them. However, please fill in the declaration to cover any additional or separate donations.
The marathon starts at 9am, the half marathon starts at 10am, the 10k is at 11am and final mile at 1pm.
The London Marathon is one of the most popular events in the UK and there is a huge demand for places. We aim to allocate our London Marathon charity places as fairly as possible however we only have a very limited number of places available and unfortunately we are not able to guarantee a place to everyone who applies. To give yourself the best possible chance of getting a Team CHSW charity place, please sign up here and give us as much information as you can about why you would like to run for us, how much you realistically think you can fundraise and how you plan to do so.
Moonlight Memory Walk Cornwall
- By Post: Send your sponsor forms along with a cheque to Little Harbour, Porthpean Road, Porthpean, PL26 6AZ
- Add it to your JustGiving page: if you have set up a JustGiving page, the money is automatically transferred to CHSW. You can also add any offline sponsorship to your online page.
- Bring it with you on the night: hand in your sponsor forms, cash and cheque by placing it in a sealed envelope that has your name and walker number clerly written on the front and hand it at registration.
Moonlight Memory Walk Clevedon
- By Post: Send your sponsor forms along with a cheque to Charlton Farm, Charlton Drive, Wraxall, North Somerset, BS41 1PE
- Add it to your JustGiving page: if you have set up a JustGiving page, the money is automatically transferred to CHSW. You can also add any offline sponsorship to your online page.
- Bring it with you on the night: hand in your sponsor forms, cash and cheque by placing it in a sealed envelope that has your name and walker number clearly written on the front and hand it at registration.
Moonlight Memory Walk Devon
- By Post: Send your sponsor forms along with a cheque to Little Bridge House, Redlands Road, Fremington, Barnstaple EX31 2PZ
- Add it to your JustGiving page: if you have set up a JustGiving page, the money is automatically transferred to CHSW. You can also add any offline sponsorship to your online page.
- Bring it with you on the night: hand in your sponsor forms, cash and cheque by placing it in a sealed envelope that has your name and walker number clearly written on the front and hand it at registration.
Yes- we ask you register yourself and the members of your group who are taking part as we are limiting places at the event venues. Only children aged 5 and over can take part in this event. We are not accepting on-the-day sign-ups. Register early for a discount on our full-price tickets.
If you have any concerns, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form. All complaints and disputes will be dealt with in accordance with the Complaints Policy.
No! You can choose to run, skip, jog, hop, ride, walk… however you choose. You can also choose whichever distance you decide is best for you and your family.
It's very easy: All you need to do is visit our volunteer opportunites page to search and register for volunteering positions.
We take all major debit and credit cards except American Express, and online orders can also use PayPal.
After signing up you will be sent a confirmation email with details of all your registrants. At a later date, if you’ve registered for the Charlton Farm or Eden Project event, you’ll receive your fundraising pack in the post. This will contain your runner number and all the information you will need for the event.
We also like to keep in touch via email and phone fundraising hints and tips and occasionally any last-minute information changes such as route changes. Please provide a valid email address when signing up.
Ride for Precious Lives 2024
You will need to make your own travel arrangements to get to Charlton Farm, near Wraxall in North Somerset for registration on the Thursday evening and to travel home from the finish at Little Harbour near St Austell. Many cyclists choose to travel by train, we recommend you book early as spaces with bikes are limited and book up quickly.
Ride for Precious Lives 2025
You will need to make your own travel arrangements to get to Little Harbour near St Austell for registration on the Thursday evening and to travel home from the finish at Charlton Farm, near Wraxall in North Somerset. Many cyclists choose to travel by train, we recommend you book early as spaces with bikes are limited and book up quickly.
CHSW Raffle prizes are 1st £2,500, 2nd £500, 3rd 10 x £50
Regular play winners will be notified by their preferred method of contact and a cheque sent by post. One-off play ticket winners will need to contact the Lottery Team on 01271 313 311 where their tickets and details will be verified. Once verified a cheque is sent by post. Weekly winning numbers are also published on the CHSW website.
Once you’ve applied we’ll contact you with the next steps as quickly as we can and keep you updated throughout the application and selection process.
If you’re selected, we'll want to get you started as quickly as possible but this will depend entirely on the role and what checks we need to do beforehand. If the role requires a DBS check (we’ll flag this in details about the opportunity) the process can take longer.
I’ve had a problem with the online donation system. How can I check if my donation has gone through?
Please email enquiries@chsw.org.uk or call us on 01271 325 270. Tell us your name and the time, date and value of your donation, and we’ll be able to help.
We're sorry you're not happy with the level of service you've received.
As a member of the Fundraising Regulator, we always aim to provide the highest level of customer service to all of our supporters.
We'd really like the opportunity to put things right. So here's what to do if you have a complaint about fundraising.
There are lots of ways to pay in your sponsorship.
We recommend you do not send any cash in the post. Please pay the money raised into your bank account and then make a donation on our online donation page.
You can send your sponsor forms and a cheque to your local hospice:
Little Bridge House
CHSW, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ
Little Harbour
CHSW, Little Harbour, Porthpean Road, Porthpean, St Austell, Cornwall, PL26 6AZ
Charlton Farm
CHSW, Charlton Farm, Charlton Drive, Wraxall, North Somerset, BS48 1PE
You can also add any offline sponsorship to your online Just Giving page that you may have set up. You can bank the money you have collected and then make a payment onto your own donation page. All money raised on an online giving page automatically is sent through to us, so you do not have to do a thing!
Yes please. We would like you to let us know that you (and any members of your school or swimming group) are taking part so we know how many of you wonderful people are supporting CHSW, ensure you receive information relative to the event and support with your fundraising.
All our services are completely free to families who are referred to us.
You will find the links to the Zoom warm up for both days on our Facebook event page. Please join the page to also upload your photos and videos to enter our competitions!
Don’t forget you can download the playlists we have created to use throughout the weekend for your warm up, run or after party.
The paint will only be thrown in our designated Rainbow stations by trained Rainbow throwers. The paint will be aimed onto the body of the runners rather than the face to reduce the amount of paint getting into the mouth, nose and eyes.
However we recommend that you consider wearing sunglasses/goggles to protect your eyes from the colour as you will inevitably get some paint on your head/face. Runners who are not so keen to be in the direct firing line of the Rainbow throwers are recommended to stick to the inside of the running lane to receive the least amount of paint. Use the outside lane for maximum explosions of the Rainbow!
Please ensure you know where Cantonteign Falls is located. The address is: Christow, Exeter, EX6 7RH. Please be aware that Sat Navs have been known to direct people to the wrong destination with the post code.
It costs £11 million a year to keep our 3 hospices open anand raise the funds to continue to be there for children, young people and families (to fundraise).
The following wave times are available for each of our Santa Runs :
Santas on the Run, The Eden Project
- 11am
- 2.30pm
Santas on the Run North Somerset, Charlton Farm
- 1.00pm
You'll need to arrive at least one hour before your start time to sign in, hand in your sponsorship, and enjoy the event village and warm up!
I have been working in the outdoor industry for 15 years and hold the highest level of qualification in the UK for working with people when rock climbing and abseiling (AMI - Association of Mountaineering Instructors). I also hold industrial rope access qualifications to go along side of this.
The course is a 2.5K circular route and you will have the option to complete the course once or twice to get double the explosion of colour to complete a full 5k!
Unfortunately, your place is non-transferable. If you cannot take part, please let us know.
Yes! We have specially trained volunteer speakers who give talks and assemblies about the work that we do. You can request a speaker by contacting your local community fundraising team.
Availability of speakers varies, so please do get in touch at least three weeks before your event so we can do our best to send someone along. If there’s no one available to attend we can send films about our work instead.
You cannot change the logo in any way and you must ensure that you represent CHSW correctly. Commercial organisations are not permitted to use the CHSW name or logo without our prior written consent. Please contact your local community fundraiser in the first instance.
Unfortunately, if the back marshal has already departed you will be unable to take part in the run for health and safety reasons. So please ensure you arrive in plenty of time to register and attend the warm up and safety briefing.
If there is space at a following wave time at the Eden Project, we may potentially be able to move your space onto the next wave.
Your sponsorship money needs to be paid to Children’s Hospice South West ten weeks before the date of departure. This is because the charity has to pay the tour operator costs in advance, and have to ensure that every person we pay for has raised all the money. Some people find it difficult to ask for the money up front, but it is a lot harder to get the money in after the event. Your sponsors will understand about this.
Well there’s lots going on after you pick up your medal. Hang around and soak up the atmosphere and watch your fellow Colour Crazers!
There will be a DJ entertaining you with music and food stalls to refuel after your energetic run and even more bouncy castles and stalls to keep you and the children entertained!
Yes, in most cases - please see sponsorship forms for more details. If you are being sponsored or sponsoring someone else, for example someone taking part in an Children's Hospice South West Abseil or running the London Marathon, please Gift Aid eligible contributions. Remember that each sponsor needs to include their home address and postcode to enable Children's Hospice South West to reclaim the tax.
We ask that you pay in your full fundraising amount within one month of your event.
Please let us know if you are not going to be able to pay in your money on time for any reason.
Of course! This event had in previous years been a women-only event, however for the last few years everyone is invited to join us and this will remain for all future memory walks so everyone has the opportunity to celebrate the memories they have of their loved ones.
The event is open to anyone over the age of 12.
If you are taking part virtually you can post your pictures in either our Rainbow Run Cornwall or Rainbow Run Devon Facebook pages or post into our Be Incredible group.
We can't wait to make rainbows across the South West.
If you have any concerns, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form. All complaints and disputes will be dealt with in accordance with the Complaints Policy.
You can decide to compete your run where you feel it will be most fun! You can complete it around your own home or whilst out on your daily exercise - it is your run,your way!
We ask you ensure you complete it keeping to government guidelines and in a space with keeps to social distancing of 2 metres away from the general public.
Yes, for some roles. We have a responsibility to protect the children and young people we work with, so we will carry out a DBS (formerly CRB) or disclosure check where needed. This can sometimes take up to a month, but is not a difficult process and you will be given help to complete the forms if necessary.
We would always advise that you order using credit/debit card or Paypal via our secure website, as prices and stock availability may change in the time it takes for us to receive and clear funds from your cheque. If cheque or postal order is your only method of payment however we would be delighted to accept your order.
Please ensure order requests contain your full name, delivery address and a contact telephone number in case there are any problems fulfilling your order, and send this along with a cheque made payable to Children's Hospice South West to the following address: CHSW, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ.
The current selling price of items will be applied to your order based on the date payment is received.
Payroll giving is a tax efficient and easy way to support us. You choose the amount you'd like to donate and then each payday, your gift will be deducted automatically from your gross salary (after National Insurance but before tax). This means the tax you would have paid on your donation is also given to Children's Hospice South West.
It’s very easy to arrange. Email your local corporate fundraiser and we'll make sure that your company operates a scheme that allows you to give to us straight from your pay. We can then notify your Payroll Department that you would like to set up a regular donation to us in this way.
If your company does not operate the scheme, then we will contact you to let you know. We can help suggest to them to get one set up.
Your bike will be your best friend during the 3 long days of cycling - we strongly advise that you use a road bike as they will help you go faster and will be more comfortable. When choosing which bike to use remember the terrain, you may wish to leave the carbon wheels at home! You can complete the ride on a hybrid or mountain bike but these will be slower and you must have slick road tyres and inflate them to the highest possible pressure. Electric bikes are not permitted.
Tickets can be purchased online. Each raffle ticket costs £1 and there is a minimum purchase of 5 tickets and a maximum purchase of 200 tickets. Payment is by debit card only.
Read The Raise a smile Lottery full terms and conditions. The purpose of these rules is to ensure you are informed about terms of playing our lottery, and to promote social responsibility gambling.
We don’t offer internships at CHSW. But if you’re interested in volunteering, you can find a list of current roles on our volunteer opportunities page.
When opportunities for paid roles arise they are advertised in our jobs and volunteering section.
You can set up a regular gift online. If you have any problems please call us on 01271 325 270.
We're sorry you're not happy with the level of service you've received.
As a member of the Fundraising Regulator, we always aim to provide the highest level of customer service to all of our supporters.
We'd really like the opportunity to put things right. So here's what to do if you have a complaint about fundraising.