We want to know how we are doing

You, your child and your family matter to us and we hope you will enjoy your stays with us. However, we learn how to improve our care by listening to you, and are very interested in any feedback families can give us. Comments and suggestions are welcomed verbally or in writing through our suggestions box. We also encourage all families to take part in any activities we organise to evaluate how successful we are in meeting your needs for example our family satisfaction survey or quality assurance activities.

We would love to hear about your experience. You can use this online form to give us feedback quickly, easily and securely.

How to make a complaint about care

Compliments, comments, concerns or complaints

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Privacy Policy

We take your privacy seriously. We will store your details securely on our database(s) and we will only use your personal information to provide the services you have requested from us. We will never share your details with third parties for marketing purposes without your prior explicit consent. For more information, please see our Privacy Policy or call 01271 325 270.